Junior Operations Coordinator | Cheil

Iris; London; On-site; GBP 35,000 - 60,000; Full time

Job summary

An established industry player in the creative community is seeking an Operations Coordinator to join their dynamic team. This role involves managing multiple requests, supporting flagship launches, and ensuring smooth communication among stakeholders. You will be part of a vibrant agency that thrives on innovation and creativity, working in a collaborative environment that values teamwork and organization. With a competitive salary and a range of attractive perks, this position offers a fantastic opportunity for growth in a fast-paced setting. If you are passionate about operations and eager to make an impact, this role is perfect for you.

Benefits

25 days holiday

1 extra day off for moving house

3 extra days off for wedding or Civil Partnership

Discounted Samsung products

Discretionary company bonus scheme

Money off gym membership

Stakeholder pension

Private medical insurance

Dental insurance

Cycle to work scheme

Qualifications

• Must be very organized and able to manage multiple requests simultaneously.
• Excellent written and verbal communication is a must.
• Basic understanding of websites, desktop and mobile.

Responsibilities

• Gathering surveys and local market feedback for stakeholders.
• Supporting flagship launches within strict time-frames.
• Handling a large volume of Jira tickets and emails daily.

Skills

Organizational Skills

Communication Skills

Time Management

Basic Understanding of Websites

Typing Skills

Education

High School Diploma

Tools

Jira

Confluence

Slack

MS Teams

SharePoint

Excel

PowerPoint

Outlook

Job description

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The Agency…

Welcome to Cheil London. Based in the heart of Bankside’s growing creative community – and just a stone’s throw away from the Tate Modern – we’re a 170-strong group of thinkers and tinkerers who make things that move.

We build campaigns. Shops. Robots. One-of-a-kind-experiences. Anything that will help transport people, brands and products. And always rooted in digital innovation. It’s an approach that’s seen us partnering with the likes of Samsung, Absolut, Coca-Cola and Jaguar Land Rover, creating enduring ideas for any marker – and within any medium.

As a full service agency we’ve got plenty of experience in shopper marketing, experiential, traditional advertising, social, retail design and sponsorship – awards to show for it, too. In the past few years we’ve earned our share of Cannes Lions, Clios, POPAIs and Kinsale Sharks.

As part of Cheil Worldwide, Cheil London plays its part in one of the world’s biggest agency networks – comprising 53 offices and 8 affiliates in 42 countries globally

The RSC EU team was formed January 2020 to support and coordinate with all required areas of the business to ensure .com updates are applied as needed in 34 EU markets. Communication is key, as is team-work and great organisational skills. Monday to Friday, 07:00-17:15 with flexibility to support outside of the hours as required, with 1 hour lunch break, and occasionally during public holidays (compensated with time off in lieu).

What the day-to-day looks like…

• Gathering surveys and local market feedback, collating this information and providing to the appropriate stakeholders
• Supporting Flagship launches within a very strict time-frame
• Updating the daily tracker within KPI’s to ensure all global requests, approvals and communications are managed as appropriate
• Handling all communications with various stakeholders
• Raising approval requests from local markets
• Escalating where required to appropriate team members
• Supporting all team members to ensure the swift delivery of communications and updates within KPI’s
• Handling a large volume of Jira tickets and emails daily to support in the delivery of .com updates in a timely manner and within KPI’s
• Presenting once a year to stakeholders, sharing new ways of working, issue resolution, service improvements and changes
  
  

Strings to your bow…

• Basic understanding of websites, desktop and mobile
• Must be very organised and able to manage many multiple requests simultaneously, prioritising as required
• Has to be a great team player and able to support the team as needed
• Excellent written and verbal communication is a must
• Touch-type, or ability to type quickly
• Outlook experience (basic)
• Setting up rules
• PowerPoint experience (basic)
• Excel experience (basic)
• Including basic formulas
• Flexible way of working (some public holiday cover may be required)
• Must support in CSI (Continual Service Improvement)
  
  

Nice To Have

• Jira experience
• Confluence experience
• Slack experience
• MS Teams experience
• SharePoint experience
  
  

The perks you can take advantage of in return…

• A competitive salary
• 25 days holiday
• 1 extra day off for moving house
• 3 extra days off for wedding or Civil Partnership
• Discounted Samsung products
• Discretionary company bonus scheme, subject to bonus scheme rules
• Money off gym membership
• Stakeholder pension with Scottish Widows
• Group Income Protection
• Private medical insurance with Aviva
• Dental insurance with Simplyhealth
• Life Assurance
• Season ticket loan
• Employee Assistance Programme
• Cycle to work scheme

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Advertising Services

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