Junior Operations Manager

The Bike Club; Rainham; On-site; Confidential; Full time

Job summary

An innovative company is seeking a highly motivated Junior Operations Manager to oversee the daily operations of a bustling workshop. In this role, you'll ensure operational excellence, drive team performance, and maintain high-quality standards. You'll collaborate with various teams to streamline processes while fostering a positive and safe working environment. This position offers a unique opportunity to contribute to a rapidly growing organization dedicated to sustainability and customer satisfaction. If you're passionate about operations and ready for a challenge, this could be the perfect fit for you!

Benefits

26 days annual leave + bank holidays

Pension salary sacrifice

Enhanced Maternity and Paternity Leave

Employee Discount on bikes

Cycle to Work scheme

Qualifications

• Proven experience managing operations in a high-volume, hands-on environment.
• Strong leadership skills with a track record of managing and developing teams.
• Comfortable working with technology and systems.

Responsibilities

• Lead daily production and quality performance in the workshop.
• Collaborate with the Merchandising Team to maintain stock levels.
• Identify and implement improvements to boost productivity.

Skills

Operations Management

Leadership

Data Analysis

Problem Solving

Communication

Cross-functional Collaboration

Education

Experience in Operations

Familiarity with Health & Safety Standards

Tools

Slack

Salesforce

MS Office

Warehouse Management Systems

Job description

At Bike Club, we offer subscriptions for children's bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It's sustainable and hassle-free.

With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. With over $50 million in funding, we are rapidly expanding across Europe. While our headquarters is in the United Kingdom, we are already active in Germany and Austria.

What We Are Looking For: We are looking for a highly motivated Junior Operations Manager to lead the day-to-day operations of our production workshop. You will be responsible for ensuring operational excellence, driving team performance, maintaining fleet quality, and continuously improving processes.

Tasks

• Workshop Operations: Lead daily production and quality performance in the workshop, ensuring efficiency and KPI achievement. Report progress to the Site Manager and drive
• Stock & Supply: Collaborate with the Merchandising Team to maintain stock levels in the online store and a continuous supply of spare parts and consumables.
• Quality Control: Uphold Bike Club’s standards by managing QA processes, conducting audits, and ensuring all bikes meet delivery readiness.
• Process Improvement: Identify and implement improvements to boost productivity, reduce errors, and streamline operations. Document key processes for consistency.
• Team Management: Lead and support the workshop mechanic team, alongside the Mechanic Supervisor. Deliver training programmes focused on technical upskilling and career progression.
• Cross-functional Collaboration: Work closely with the Site Manager, Logistics Lead and other teams for seamless operations. Act as a point of escalation for operational challenges and opportunities.
• WMS & Tech implementation: Oversee ongoing development of the Warehouse Management System and embed improvements into daily workflows.
• Positive & safe environment: Promote a safe, positive, and compliant working culture.
• Keyholder responsibilities: Participate in keyholder duties, including alarm call- out list.

What Success looks like:

• Workshop production consistently meets or exceeds weekly and monthly targets.
• Processes are running smoothly with minimal bottlenecks, errors, rework, or any delays.
• Inventory coverage is maintained in collaboration with the Merchandising team minimising stock-outs.
• The fleet maintains a consistently high-quality standard with a defect rate of less than 1.5%.
• Reduce backlog, achieving an average turnaround of 30 days for received bikes.
• Create a positive, high- performing workshop culture focused on continuous improvement.
• Clear, data-driven updates are regularly shared with leadership – issues are flagged early with proposed solutions.

Requirements

• Proven experience managing operations in a high-volume, hands-on environment (preferably production, warehousing, or workshop-based).
• Strong leadership skills with a track record of managing and developing teams.
• Data-driven with experience analysing performance metrics and driving operational KPIs.
• Excellent analytical and problem-solving skills, able to compile reports by pulling together data from multiple sources.
• Comfortable working with technology and systems, including Slack, Salesforce, MS Office, and Warehouse Management Systems.
• Strong communication and cross-functional collaboration skills.
• Experience in a bike workshop, automotive, manufacturing, or a similar mechanical/technical field.
• Familiarity with Health & Safety compliance standards for workshop environments.

Benefits

We offer 26 days per year + bank holidays
Pension salary sacrifice

Enhanced Maternity and Paternity Leave

Employee Discount on our bikes

Cycle to Work scheme

Ready to take your career into a higher gear with Bike Club? We’re keen to pedal forward with you on our team!

If you don't meet all the qualifications but are passionate about this role, we encourage you to apply; you may be exactly who we're looking for!