Junior IT Technician — School IT Support & Growth

ARK SCHOOLS; City Of London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme

Learning and development

Ark Rewards discounts

Job summary

Ark Schools is seeking a Junior Onsite IT Technician to join a development-focused IT team delivering high-quality support across multiple Ark schools. You will work from a base school in Birmingham, providing hands-on assistance to teachers and staff while learning from onsite and senior technicians.

The role covers incident logging, ticket management, and support for Windows, macOS and ChromeOS devices, Microsoft 365, AD, and classroom technologies, with flexible hours between 07:00 and 18:00

Qualifications

• Right to work in the UK
• ITIL Foundation or working towards one
• Understanding of IT support in a multi-user environment
• Knowledge of data protection and information security principles
• Ability to maintain confidentiality and professionalism
• Strong customer service skills with the ability to communicate effectively with non-technical users
• Ability to manage workload across multiple sites and priorities
• Experience using an IT service management system
• Ability to diagnose and resolve IT issues independently
• Experience supporting IT systems including Windows, macOS, ChromeOS, Microsoft 365, Active Directory, Mobile Device Management, and networking fundamentals
• Liaising with third party suppliers where required
• Experience working within a school or Multi-Academy Trust environment
• Experience supporting AV and classroom technologies
• Understanding of ITIL-based service management practices
• Proactive and solution-focused approach
• Ability to build effective working relationships
• Commitment to delivering high-quality customer service

Responsibilities

• Assess, log, categorise and prioritise incidents and service requests using the ITSM system
• Manage and prioritise tickets in line with agreed SLAs and processes, retaining ownership through to resolution, including where escalation is required
• Keep users informed throughout the ticket lifecycle, ensuring all actions, updates and communications are accurately recorded in the ITSM system
• Provide onsite IT support through approved service channels, reinforcing appropriate use of the ITSM platform with school employees
• Diagnose and resolve a broad range of IT issues across end-user devices (Windows, macOS and ChromeOS), AV and classroom technologies, printers and peripherals, and wired and wireless connectivity
• Support core platforms including Microsoft 365, Active Directory and device management tools
• Work with senior technicians and Ark network teams on more complex issues where required
• Maintain accurate asset register records
• Support IT service delivery across the cluster to maintain service continuity
• Support delivery of IT projects including device rollouts, system upgrades and infrastructure changes

Skills

ITIL Foundation

Customer service

Multi-site support

End-user support

Windows

macOS

ChromeOS

Microsoft 365

Active Directory

Networking basics

Tools

ITSM system

MDM

Microsoft 365 admin tools

AD tooling

Job description

Ark Schools is seeking a Junior Onsite IT Technician to join a development-focused IT team delivering high-quality support across multiple Ark schools. You will work from a base school in Birmingham, providing hands-on assistance to teachers and staff while learning from onsite and senior technicians.

The role covers incident logging, ticket management, and support for Windows, macOS and ChromeOS devices, Microsoft 365, AD, and classroom technologies, with flexible hours between 07:00 and 18:00