Junior IT Support Tech — Training, Travel & Growth Path

The Sales Recruitment Network; Cannock; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Mileage covered for client site travel

Job summary

The Sales Recruitment Network is recruiting a Junior IT Support Technician for a hybrid role in Cannock, West Midlands, with travel to client sites. You’ll be trained on the technical side while delivering excellent customer service from day one.

You’ll split time between remote helpdesk support and on-site visits to set up hardware, fix issues, and assist with IT projects. A driving licence and own transport are essential.

Qualifications

• A track record in a customer-facing role (retail, hospitality, contact centre, front-of-house, field service, etc.)
• Genuine enthusiasm for a career in IT — self-taught tinkering, a home lab, certifications in progress, or just a track record of picking up tech quickly
• Calm, clear, and friendly communicator, especially with people who aren’t technical
• Comfortable staying composed when someone is frustrated or under pressure
• Full UK driving licence and own transport
• Well presented, reliable, and comfortable representing a company face-to-face
• Based within a reasonable commute of Cannock, with flexibility to travel to client sites across the region

Responsibilities

• First point of contact for client support requests — by phone, email, and ticketing system
• Troubleshooting everyday IT issues: PCs, laptops, printers, network connectivity, Microsoft 365 accounts
• Travelling to client sites for onsite work: new PC/laptop setups, hardware installs and repairs, network equipment, office moves
• Building and configuring new starter equipment before deployment
• Logging all work clearly and consistently in our PSA/ticketing system
• Escalating more complex technical issues to senior engineers with a clear, well-documented handover
• Representing us professionally at every client site — you are often the only face of the company a client ever sees

Skills

Customer-facing experience

Clear communication

Calm under pressure

Driving licence

Reliable and presentable

Tools

Windows OS

Microsoft 365

Job description

The Sales Recruitment Network is recruiting a Junior IT Support Technician for a hybrid role in Cannock, West Midlands, with travel to client sites. You’ll be trained on the technical side while delivering excellent customer service from day one.

You’ll split time between remote helpdesk support and on-site visits to set up hardware, fix issues, and assist with IT projects. A driving licence and own transport are essential.