IT Support Technician

Allscreens Nationwide Ltd; Swadlincote; On-site; GBP 23,000 - 32,000; Full time

Job summary

Allscreens Nationwide Ltd in Swadlincote is seeking an IT Support Technician for a full-time, office-based role. You will handle a significant level of customer contact, visiting local customers on site and providing remote support.

Responsibilities include dealing with PC, laptop, tablet and mobile device issues, supporting Office 365 access and on-site network problems such as printers and routers. A full UK driving licence and own vehicle are essential.

Qualifications

• Customer-facing IT support experience.
• Proficient with Windows PCs and mobile devices.

Responsibilities

• Deal with shop customers needing PC/software support.
• Conduct onsite visits to fix software and networking issues.
• Provide business support for Office 365 access and printer/network router problems.

Skills

Customer service

Communication

Tools

Office 365

PC troubleshooting

Job description

We are looking to recruit an IT Support Technician for our long-established client in the Swadlincote area, this is a full-time office-based position.

There will be a significant level of customer contact so good customer service skills will be necessary. Visiting local customers on site, and providing remote support. (fuel expenses paid)

Full UK drivers’ licence and own vehicle is essential.

Working hours Monday to Friday (35hrs per week)

Duties include:

Dealing with shop customers in need of support on PC’s, laptops, tablets and mobile phones.

Onsite visits to local clients to fix software and networking issues.

Providing business support for Office 365 access and other PC, printer, and network router issues.