Junior IT Support Engineer - Onsite, Mentored Growth

MCS Group; Newry; On-site; GBP 23,000 - 28,000; Full time

Job summary

MCS Group is seeking a First Line IT Support Engineer in Newry to join a permanent, full-time team. This role is ideal for a recent IT graduate or placement student looking to start a career in IT support.

You will work closely with experienced engineers, handling basic IT issues and gaining hands-on exposure to varying technologies and client environments. You will be the first point of contact for customers, resolve basic issues, and escalate complex problems to senior staff as needed.

Qualifications

• Interest in IT and building a career in technical support.
• Strong understanding of computers, Windows OS, and Microsoft apps.
• Excellent communication and customer service skills.
• Proactive attitude with good problem-solving ability and initiative.
• Ability to work in a small team and manage multiple requests.

Responsibilities

• Serve as the first point of contact for incoming IT support calls and queries.
• Log, track, and update support tickets accurately.
• Troubleshoot basic hardware, software and user access issues.
• Assist with Microsoft 365, SharePoint and password resets.
• Escalate complex issues to senior engineers when needed.
• Help set up and maintain IT equipment.
• Shadow senior engineers to learn networking, servers and IT infrastructure.
• Deliver excellent customer service and build client relationships.

Skills

Customer service

Communication

Willingness to learn

Problem solving

Education

IT-related qualification or degree

Job description

MCS Group is seeking a First Line IT Support Engineer in Newry to join a permanent, full-time team. This role is ideal for a recent IT graduate or placement student looking to start a career in IT support.

You will work closely with experienced engineers, handling basic IT issues and gaining hands-on exposure to varying technologies and client environments. You will be the first point of contact for customers, resolve basic issues, and escalate complex problems to senior staff as needed.