Junior IT Support Assistant

Proactive Appointments; Weybridge; Hybrid; GBP 18,000 - 26,000; Full time

Job summary

Proactive Appointments is seeking a proactive Junior IT Support Assistant to join our client's team. The role is hybrid with weekly travel to London (EC1) and supports about 130 colleagues.

Ideal candidates have 0–2 years' IT experience, a genuine interest in technology, and a willingness to learn. You will work with the Head of IT & Marketing and external IT support providers to cover a broad range of systems and projects.

Qualifications

• 0–2 years' IT/technical support experience.
• Genuine interest in technology and willingness to learn.
• Good problem-solving and practical approach.
• Strong organisation and ability to manage a busy workload.
• Clear written and verbal communication.

Responsibilities

• Monitor and manage IT support tickets; resolve issues; escalate when needed.
• Provide day-to-day technical support to colleagues.
• Assist with software and systems (Teams, Zoom, Copilot).
• Set up IT equipment for new starters and manage leavers' needs.
• Support home-working and office-based tech setups.
• Manage IT equipment, stock and inventory; coordinate deliveries.

Skills

IT support

Customer-facing support

Problem-solving

Communication skills

Organisational skills

Tools

Microsoft Teams

Zoom

Copilot

Job description

Junior IT Support Assistant

Hybrid - Weekly travel to London required (EC1)

We're looking for an enthusiastic and organised JuniorIT Support Assistant to join our clients team and play an important role in supporting the day-to-day technology needs of around 130 colleagues.

This is an excellent opportunity for someone with 0-2 years' experience who has a genuine interest in IT, a practical mindset and a passion for providing great service. You don't need to know everything already, we're looking for someone with the right attitude, aptitude and willingness to learn.

You'll work closely with our Head of IT & Marketing, an IT Support Executive and an external IT support provider, giving you exposure to a broad range of IT systems, hardware, software and projects.

What will you be doing?

No two days will be exactly the same. Your responsibilities will include:

• Monitoring and managing IT support tickets, resolving issues where possible and escalating when required.
• Providing day-to-day technical support to colleagues across the business.
• Supporting users with software and systems including Microsoft Teams, Zoom and Copilot.
• Setting up IT equipment for new starters and managing IT requirements for leavers.
• Supporting home-working and office-based technology set-ups.
• Managing IT equipment, stock and inventory, including organising deliveries and replacements.
• Providing support for mobile devices and liaising with external providers when necessary.
• Assisting with software, system and equipment updates, including testing.
• Supporting IT projects and helping introduce new systems and software.
• Working with external IT support providers and coordinating engineers when they attend site.
• Helping colleagues get the most from their systems and software, including creating user guides and providing basic training.
• Providing IT support for company events, meetings and presentations.
• Assisting with IT service reviews, internal IT communications and domain management.
• Supporting out-of-hours testing, monitoring and updates when required (typically 1-2 hours per month).

This is a hands-on role where you'll have the opportunity to take ownership, learn quickly and develop your technical knowledge across a broad range of areas.

What are we looking for?

You may already have some experience in an IT support or technical role, but we're also keen to hear from candidates who have 0-2 years' experience and can demonstrate the right attitude and enthusiasm for IT.

You'll ideally have:

• Some experience providing IT, technical, administrative or customer-facing support.
• A genuine interest in technology and a desire to develop your IT career.
• Good problem-solving skills and a practical, common-sense approach.
• Excellent organisation and the ability to prioritise a busy workload.
• Strong attention to detail.
• Clear and confident written and verbal communication skills.
• The ability to explain technical issues in a straightforward and approachable way.
• A proactive, positive attitude and willingness to get stuck in.
• The ability to handle confidential information appropriately.

Junior IT Support Assistant