IT Support Assistant

AJ Chambers ®; Rochford; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Birthdays off

Life Assurance

24 hour GP

Autonomous working environment

In-house training

Job summary

AJ Chambers is seeking a highly motivated IT Support Assistant to join our team in Rochford. You will provide day-to-day technical support, maintain IT systems and equipment, and assist with user issues to ensure smooth operation of our technology environment.

The role involves helping with software rollout, security practices and data protection, plus onboarding/offboarding of staff and maintaining records of IT assets. Full training will be provided.

Qualifications

• Experience in IT support/helpdesk or similar role preferred.
• Familiarity with Microsoft 365 and common IT systems.
• Willingness to learn new technologies.

Responsibilities

• Provide day-to-day technical support to colleagues.
• Assist with rollout, testing and implementation of new software and IT systems.
• Maintain IT systems and equipment and monitor asset records.
• Help enforce data protection and information security best practices.
• Log and track IT support requests from initial contact to resolution.
• Support onboarding and offboarding of employees with account setup.
• Work with external IT providers when specialist support is required.

Skills

Troubleshooting

Communication

Time management

Teamwork

Data protection

IT security

Willingness to learn

Tools

Microsoft 365

Job description

AJ Chambers are seeking a highly motivated and detail-oriented IT Support Assistant to join our dynamic team.

As the IT Support Assistant, you will play a crucial role in providing day-to-day technical support to colleagues, maintaining IT systems and equipment, assisting with user issues, and helping to ensure the smooth and secure operation of the company's technology environment.

Duties:

• Adhoc administration duties and other IT-related tasks as required.
• Ensure IT support activities are carried out in line with company policies, data protection requirements and information security best practices.
• Provide basic training and guidance to colleagues on IT systems, software and good technology practices.
• Assist with the rollout, testing and implementation of new software, hardware and IT systems across the business when required.
• Identify recurring technical issues and suggest improvements that could enhance system reliability, security and the user experience.
• Work with external IT providers and suppliers when specialist support is required, helping to communicate issues and coordinate resolutions.
• Assist with data backups, recovery procedures and general business continuity activities where required.
• Support the implementation and maintenance of IT security procedures, including password management, access controls, device security and user awareness.
• Assist with routine system updates, software installations, security updates and other IT maintenance activities.
• Help maintain accurate records of IT assets, equipment allocations, software licences, user accounts and system documentation.
• Assist with the maintenance of the company's IT systems, networks and other technology infrastructure.
• Troubleshoot common technical issues, diagnose faults and provide clear, user-friendly guidance to colleagues.
• Support the administration and maintenance of Microsoft 365 applications, user accounts, shared mailboxes, Teams and other business applications.
• Assist with the on-boarding and off-boarding of employees, including setting up user accounts, permissions, equipment and access to relevant systems.
• Set up, configure and maintain laptops, desktops, monitors, mobile devices, printers and other IT equipment for new and existing employees.
• Log, monitor and update IT support requests, ensuring issues are tracked through to resolution and escalated where appropriate.
• Provide first-line IT support to employees, responding to hardware, software, network, email and access-related queries in a timely and professional manner.

Key Skills:

Previous experience in an IT support, helpdesk or similar role is preferred but not essential. Full training will be provided.

• Good understanding of common hardware, software, Microsoft 365 and general IT systems an advantage.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose issues logically and efficiently.
• Excellent organisational and time management skills, with the ability to prioritise and manage multiple support requests.
• Strong communication and interpersonal abilities, with a patient and helpful approach to supporting non-technical users.
• Ability to work effectively both independently and as part of a team.
• Good attention to detail and a proactive approach to identifying and resolving technical issues.
• Understanding of data protection, information security and good IT security practices.
• Willingness to learn new technologies, systems and processes.

Some benefits of working with us are:

• Birthdays off
• Life Assurance
• 24 hour GP
• Autonomous working environment
• In-house and external specialist training
• Fully mapped out career progression pathway