Junior IT Support Assistant – 11846ME

Proactive.IT Appointments Limited; West of England; Hybrid; GBP 17,000 - 28,000; Full time

Job summary

Proactive.IT Appointments Limited is seeking a junior IT Support Assistant to join our client’s team. Hybrid role with weekly travel to London (EC1) and a contract-to-permanent opportunity. 0–2 years’ IT support experience and a proactive attitude are welcomed.

The role involves supporting day-to-day technology needs for ~130 colleagues, setting up equipment for starters and leavers, and assisting with software like Microsoft Teams, Zoom and Copilot.

Qualifications

• 0–2 years’ IT support or technical experience.
• Genuine interest in technology with a proactive attitude.
• Clear communication and organisational skills.

Responsibilities

• Monitor and manage IT support tickets and escalate as needed.
• Provide day-to-day technical support to colleagues.
• Support users with software including Microsoft Teams, Zoom and Copilot.
• Set up IT equipment for new starters and for leavers.
• Support home-working and office setups.
• Coordinate with external IT providers and on-site engineers.
• Create user guides and provide basic training.

Skills

0-2 years experience

Problem solving

Communication skills

Organisational skills

Attention to detail

Willingness to learn

Tools

Microsoft Teams

Zoom

Copilot

Job description

11846ME
£130 – 150 per day

Junior IT Support Assistant – CONTRACT TO PERMANENT OPPORTUNITY

Hybrid – Weekly travel to London required (EC1)

We’re looking for an enthusiastic and organised JuniorIT Support Assistant to join our clients team and play an important role in supporting the day-to-day technology needs of around 130 colleagues.

This is an excellent opportunity for someone with 0–2 years’ experience who has a genuine interest in IT, a practical mindset and a passion for providing great service. You don’t need to know everything already, we’re looking for someone with the right attitude, aptitude and willingness to learn.

You’ll work closely with our Head of IT & Marketing, an IT Support Executive and an external IT support provider, giving you exposure to a broad range of IT systems, hardware, software and projects.

What will you be doing?

No two days will be exactly the same. Your responsibilities will include:

• Monitoring and managing IT support tickets, resolving issues where possible and escalating when required.
• Providing day-to-day technical support to colleagues across the business.
• Supporting users with software and systems including Microsoft Teams, Zoom and Copilot.
• Setting up IT equipment for new starters and managing IT requirements for leavers.
• Supporting home-working and office-based technology set-ups.
• Managing IT equipment, stock and inventory, including organising deliveries and replacements.
• Providing support for mobile devices and liaising with external providers when necessary.
• Assisting with software, system and equipment updates, including testing.
• Supporting IT projects and helping introduce new systems and software.
• Working with external IT support providers and coordinating engineers when they attend site.
• Helping colleagues get the most from their systems and software, including creating user guides and providing basic training.
• Providing IT support for company events, meetings and presentations.
• Assisting with IT service reviews, internal IT communications and domain management.
• Supporting out-of-hours testing, monitoring and updates when required (typically 1–2 hours per month).

This is a hands-on role where you’ll have the opportunity to take ownership, learn quickly and develop your technical knowledge across a broad range of areas.

What are we looking for?

You may already have some experience in an IT support or technical role, but we’re also keen to hear from candidates who have 0–2 years’ experience and can demonstrate the right attitude and enthusiasm for IT.

You’ll ideally have:

• Some experience providing IT, technical, administrative or customer-facing support.
• A genuine interest in technology and a desire to develop your IT career.
• Good problem-solving skills and a practical, common-sense approach.
• Excellent organisation and the ability to prioritise a busy workload.
• Strong attention to detail.
• Clear and confident written and verbal communication skills.
• The ability to explain technical issues in a straightforward and approachable way.
• A proactive, positive attitude and willingness to get stuck in.
• The ability to handle confidential information appropriately.

Junior IT Support Assistant

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.