Junior IT Support Analyst - Helpdesk & Troubleshooter

Belfast International; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

Belfast International is seeking a Junior IT Support Analyst to provide technical support and assistance for IT services. This role involves managing service requests and troubleshooting hardware and software issues.

The ideal candidate will demonstrate strong customer service skills and the ability to work in a team environment. Compensation is competitive, with a salary range of £25,000 to £30,000 for a full-time position.

Qualifications

• Strong troubleshooting skills for hardware and software issues.
• Experience with online ticketing systems.
• Good communication and customer service skills.

Responsibilities

• Act as the first point of contact for IT support.
• Manage service requests and incidents.
• Troubleshoot and resolve hardware and network issues.
• Assist with user account management.
• Maintain engineering notes and follow procedures.

Job description

Belfast International is seeking a Junior IT Support Analyst to provide technical support and assistance for IT services. This role involves managing service requests and troubleshooting hardware and software issues.

The ideal candidate will demonstrate strong customer service skills and the ability to work in a team environment. Compensation is competitive, with a salary range of £25,000 to £30,000 for a full-time position.