JITSA/3/26 - Junior IT Support Analyst

Belfast International; Belfast City District; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Belfast International Airport Ltd is seeking a Junior IT Support Analyst to provide technical support for the Company’s IT, telecommunications and radio networks, ensuring that IT services are efficiently maintained and user needs are met.

You will handle both on-site and remote support, log issues via the ticketing system, and work with the IT Servicedesk Lead to resolve requests while following procedures and contributing to a positive team environment.

Responsibilities

• Acting as the first point of contact for IT support via online ticketing system.
• Work alongside IT Servicedesk Lead to manage service requests, incidents, and changes in our online ticketing system.
• Troubleshoot and resolve common hardware, software, mobile device and network issues for end users – on site and remote.
• Escalate complex issues to next level engineers (TSA) as required, providing clear context and information.
• Assist with user account management (password resets, permissions, onboarding/offboarding).
• Follow defined procedures and knowledge base articles to deliver consistent support.
• Maintain detailed and accurate engineering notes on BIA’s internal systems.
• Deliver solutions in a friendly, approachable, and helpful manner.
• Contribute to a positive team environment and collaborate with colleagues to resolve issues.

Job description

Job Title: Junior IT Support Analyst

Reporting to: Information Technology Manager

Salary: £25,000 - £30,000

Hours of Work: 37.5 hours per week
Monday – Sunday 9.00 am – 5.00 pm
(weekend hours on roster)

Job Purpose

To provide technical support and assistance for the Company’s IT, Telecommunications and Radio network and associated systems in ensuring that the IT department’s services are efficiently maintained; personal safety and good housekeeping standards are as per Company Policy and Procedures; and to offer excellent customer services at all times.

Main Tasks and Responsibilities

• Acting as the first point of contact for IT support via online ticketing system.
• Work alongside IT Servicedesk Lead to manage service requests, incidents, and changes in our online ticketing system.
• Troubleshoot and resolve common hardware, software, mobile device and network issues for end users – on site and remote.
• Escalate complex issues to next level engineers (TSA) as required, providing clear context and information.
• Assist with user account management (password resets, permissions, onboarding/offboarding).
• Follow defined procedures and knowledge base articles to deliver consistent support.
• Maintain detailed and accurate engineering notes on BIA’s internal systems.
• Deliver solutions in a friendly, approachable, and helpful manner.
• Contribute to a positive team environment and collaborate with colleagues to resolve issues.

Please refer to the job description and person specification for full details of the job duties and essential/desirablecriteria.

Should the standard of applicants be higher than anticipated, the Company reserves the right to enhance the short-listing criteria above that stated in this advertisement.

Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.

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