JITSA/5/26 - Junior IT Support Analyst

Belfast International; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

Belfast International is seeking a Junior IT Support Analyst to provide technical support and assistance for IT services. This role involves managing service requests and troubleshooting hardware and software issues.

The ideal candidate will demonstrate strong customer service skills and the ability to work in a team environment. Compensation is competitive, with a salary range of £25,000 to £30,000 for a full-time position.

Qualifications

• Strong troubleshooting skills for hardware and software issues.
• Experience with online ticketing systems.
• Good communication and customer service skills.

Responsibilities

• Act as the first point of contact for IT support.
• Manage service requests and incidents.
• Troubleshoot and resolve hardware and network issues.
• Assist with user account management.
• Maintain engineering notes and follow procedures.

Job description

Job Title: Junior IT Support Analyst

Reporting to: Information Technology Manager

Salary: £25,000 - £30,000

Hours of Work: 37.5 hours per week, Monday – Sunday 9.00 am – 5.00 pm (weekend hours on roster)

Job Purpose

To provide technical support and assistance for the Company’s IT, Telecommunications and Radio network and associated systems in ensuring that the IT department’s services are efficiently maintained; personal safety and good housekeeping standards are as per Company Policy and Procedures; and to offer excellent customer services at all times.

Main Tasks and Responsibilities

• Acting as the first point of contact for IT support via online ticketing system.
• Work alongside IT Servicedesk Lead to manage service requests, incidents, and changes in our online ticketing system.
• Troubleshoot and resolve common hardware, software, mobile device and network issues for end users – on site and remote.
• Escalate complex issues to next level engineers (TSA) as required, providing clear context and information.
• Assist with user account management (password resets, permissions, onboarding/offboarding).
• Follow defined procedures and knowledge base articles to deliver consistent support.
• Maintain detailed and accurate engineering notes on BIA’s internal systems.
• Deliver solutions in a friendly, approachable, and helpful manner.
• Contribute to a positive team environment and collaborate with colleagues to resolve issues.

Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.