Associate Service Desk Analyst - First-Line IT Support

慨正橡扯; Belfast; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible benefits

Private healthcare

Pension

Quarterly Values Awards

Job summary

慨正橡扯, located in Belfast, is seeking a Junior Service Desk Analyst to join their Technical Services team. In this role, you will be the first point of contact for users, logging incidents and using a knowledge base to resolve issues.

Successful candidates will bring a passion for technology and problem-solving along with a proactive and friendly approach. The position includes a structured two-year development pathway with opportunities for learning and career growth.

Qualifications

• Passion for technology and problem-solving.
• Strong organization and time management skills.
• Curiosity and commitment to continuous learning.

Responsibilities

• Log incidents and perform initial triage.
• Provide clear updates and maintain an audit trail.
• Complete internal certifications during the development pathway.

Skills

Problem-solving

Clear verbal communication

Time management

Attention to detail

Proactive approach

Tools

Jira

ServiceNow

Job description

慨正橡扯, located in Belfast, is seeking a Junior Service Desk Analyst to join their Technical Services team. In this role, you will be the first point of contact for users, logging incidents and using a knowledge base to resolve issues.

Successful candidates will bring a passion for technology and problem-solving along with a proactive and friendly approach. The position includes a structured two-year development pathway with opportunities for learning and career growth.