Junior It Support

Pertemps Bond; Halford CP; On-site; GBP 24,000 - 30,000; Full time

Job summary

Pertemps Bond is recruiting for a Junior IT Support role in Telford, offering a temporary position for up to 12 months with potential for further development. The role focuses on IT infrastructure, PC hardware, servers and networking, with a strong emphasis on customer-facing support and relationship building.

The ideal candidate is at the start of their IT career, with a relevant IT course or self-taught skills, and possesses excellent communication and proactive problem-solving abilities.

Qualifications

• Entry-level IT candidate with passion for technology and willingness to learn.
• Strong interpersonal skills and ability to communicate with customers face-to-face.
• Solid interest or experience in PCs, servers or networking is desirable.

Responsibilities

• Support and develop knowledge of PC hardware, server infrastructure and networking.
• Communicate directly with customers face-to-face to understand needs and provide a positive experience.
• Build relationships through professional communication and a helpful attitude.
• Apply existing technical knowledge while gaining hands-on IT infrastructure experience.
• Learn from experienced professionals and develop skills within IT infrastructure.

Skills

PCs

Servers

Networking

Customer communication

Education

Relevant IT course/degree/qualification

Tools

IT infrastructure

Job description

Junior IT Support. Location: Telford. Salary: £24,000 – £30,000 per annum. Contract: Temporary, up to 12 months, with potential for further development. Pertemps are recruiting for an enthusiastic and technically minded individual to join our client’s team in an exciting opportunity to develop a career in IT Infrastructure. This role would suit someone at the beginning of their IT career, perhaps with a relevant college course, degree or qualification, or someone who has developed strong IT skills through self-learning and personal projects. We are looking for someone with a genuine passion for technology, a willingness to learn and a strong aptitude in at least one of the following areas: PCs, servers or networking. However, technical ability is only part of what makes someone successful in this role. Strong interpersonal skills, confidence and the ability to communicate effectively face-to-face with customers are essential. We are looking for someone approachable, professional and able to build positive relationships with customers while providing support and guidance.

The Junior IT Support Role:

• Support and develop your knowledge of PC hardware, server infrastructure and networking.
• Communicate directly with customers face-to-face, understanding their needs and providing a positive customer experience.
• Build strong working relationships through clear communication, professionalism and a helpful attitude.
• Apply your existing technical knowledge while gaining valuable hands-on experience.
• Learn from experienced professionals and develop your skills within an IT infrastructure environment.
• Demonstrate initiative, problem-solving skills and a willingness to learn.
• Work towards further career development opportunities based on your performance and potential.

The ideal candidate for the Junior IT Support role:

• A genuine interest in IT and technology.
• Some knowledge or experience of PCs, server environments or networking.
• Excellent communication and interpersonal skills, with confidence when speaking to customers face-to-face.
• A friendly, approachable and professional manner, with a strong customer-focused attitude.
• The ability to listen, understand customer needs and explain information clearly.
• A proactive attitude, willingness to learn and the confidence to take initiative.
• Strong problem-solving skills and a genuine desire to build a long-term career in IT.
• A relevant IT course, degree or qualification would be beneficial but is not essential. We would also welcome candidates who have developed their skills through self-learning, personal projects or practical experience.

What’s on Offer?

• An initial temporary contract of up to 12 months, with the intention of offering the full 12 months to candidates who are performing well.
• Potential for a longer-term career pathway, including consideration for entry onto an IT Infrastructure apprenticeship programme for candidates who demonstrate exceptional ability and meet the relevant entry requirements.

This is an excellent opportunity for an aspiring IT professional to gain practical experience, develop their technical skills and build a future career in IT Infrastructure, while developing valuable customer-facing experience.

If you have a passion for IT, excellent people skills and the drive to learn and develop, we would love to hear from you.