Junior IT Support

Pertemps Telford; Dawley; On-site; GBP 24,000 - 30,000; Full time

Job summary

Pertemps Telford is seeking a Junior IT Support professional for a full-time temporary contract in Telford. The role offers a £12.71 hourly rate, with annual salary guidance between £24,000 and £30,000 and a contract length of up to 12 months, with potential for extension.

The ideal candidate has a real enthusiasm for technology, a willingness to learn, and strength in PCs, servers or networking, plus strong customer-facing communication skills.

Qualifications

• Genuine interest in IT and technology.
• Some knowledge or experience of PCs, server environments or networking.
• Excellent communication and interpersonal skills with customers face-to-face.
• Friendly, approachable and professional manner with a customer-focused attitude.
• Willingness to listen, understand customer needs and explain information clearly.
• Proactive attitude, eager to learn and take initiative.
• Strong problem-solving skills with a desire to build a career in IT.

Responsibilities

• Assist users and resolve hardware and software queries.
• Support PC hardware, servers and networking within IT infrastructure.
• Communicate directly with customers face-to-face to understand needs.
• Build positive working relationships through clear communication and professionalism.
• Develop knowledge and skills with hands-on experience and guidance from seniors.

Skills

PC hardware

Server infrastructure

Networking

Customer-facing communication

Interpersonal skills

Problem-solving

Willingness to learn

Initiative

Education

IT course or degree

Job description

This full-time, temporary contract in Telford offers a Junior IT Support role paying £12.71 hourly, running up to twelve months with scope for further development.

Junior IT Support Location: Telford

Salary: £24,000 – £30,000 per annum

Contract: Temporary, up to 12 months, with potential for further development

Applicants should show real enthusiasm for technology, readiness to build knowledge, and strength in one area: PCs, servers, or networking.

Daily duties likely involve assisting users, resolving hardware and software queries, and supporting systems.

Technical skill matters, yet reliability and a proactive attitude prove equally valuable for this position.

We are looking for someone with a genuine passion for technology, a willingness to learn and a strong aptitude in at least one of the following areas: PCs, servers or networking.

We also seek strong interpersonal skills, confidence and the ability to communicate effectively face-to-face with customers.

Strong interpersonal skills, confidence and the ability to communicate effectively face-to-face with customers are essential.

We are looking for someone approachable, professional and able to build positive relationships with customers while providing support and guidance.

The Junior IT Support Role: Support and develop your knowledge of PC hardware, server infrastructure and networking. Communicate directly with customers face-to-face, understanding their needs and providing a positive customer experience. Build strong working relationships through clear communication, professionalism and a helpful attitude. Apply your existing technical knowledge while gaining valuable hands-on experience. Learn from experienced professionals and develop your skills within an IT infrastructure environment. Demonstrate initiative, problem-solving skills and a willingness to learn. Work towards further career development opportunities based on your performance and potential.

The ideal candidate for the Junior IT Support role:

• A genuine interest in IT and technology.
• Some knowledge or experience of PCs, server environments or networking.
• Excellent communication and interpersonal skills, with confidence when speaking to customers face-to-face.
• A friendly, approachable and professional manner, with a strong customer-focused attitude.
• The ability to listen, understand customer needs and explain information clearly.
• A proactive attitude, willingness to learn and the confidence to take initiative.
• Strong problem-solving skills and a genuine desire to build a long-term career in IT.
• A relevant IT course, degree or qualification would be beneficial but is not essential.
• We would also welcome candidates who have developed their skills through self-learning, personal projects or practical experience.

What’s on Offer?

• An initial temporary contract of up to 12 months, with the intention of offering the full 12 months to candidates who are performing well.
• Potential for a longer-term career pathway, including consideration for entry onto an IT Infrastructure apprenticeship programme for candidates who demonstrate exceptional ability and meet the relevant entry requirements.
• This is an excellent opportunity for an aspiring IT professional to gain practical experience, develop their technical skills and build a future career in IT Infrastructure, while developing valuable customer-facing experience.

If you have a passion for IT, excellent people skills and the drive to learn and develop, we would love to hear from you.