Junior IT Service Desk Engineer (Azure/Networking)

TSG; England; Híbrido; GBP 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Home working

Hybrid options

Employee benefits trust

CSR days

Life assurance 4 x Salary

Pension scheme

Discounted gym membership

Cycle to work

Descripción de la vacante

TSG (Technology Services Group) is a UK-wide Managed IT Services provider delivering Microsoft and other solutions to businesses. This long-term customer-facing role is within our Managed Services area, with a 12-month fixed term and a view to permanent employment on successful milestones.

You will learn to support customers across Azure, Networking, Server infrastructure, Backup, and Microsoft 365, while delivering high-quality service and adhering to SLAs.

Formación

• Experience in a service desk or internal IT environment or technical degree/apprenticeship.
• Strong customer service skills and experience.
• Genuine interest in pursuing a long-term career in technology.
• Attention to detail and ability to follow guidelines.
• Excellent written and verbal communication skills.
• Strong prioritisation and organisational skills.

Responsabilidades

• Troubleshoot and rectify various issues for clients.
• Ensure calls are answered according to SLAs and tickets logged in ITSM.
• Identify issues and provide temporary or permanent fixes.
• Suggest recommendations based on knowledge.
• Implement solutions and products for clients.
• Understand ITIL best practices and keep internal documentation up to date.
• Provide a high standard of customer experience.
• Manage workload and prioritise tickets effectively.

Conocimientos

Service desk experience

Customer service

ITIL awareness

Communication skills

Ticketing systems

Educación

Technical degree / apprenticeship

Descripción del empleo

TSG (Technology Services Group) is a UK-wide Managed IT Services provider delivering Microsoft and other solutions to businesses. This long-term customer-facing role is within our Managed Services area, with a 12-month fixed term and a view to permanent employment on successful milestones.

You will learn to support customers across Azure, Networking, Server infrastructure, Backup, and Microsoft 365, while delivering high-quality service and adhering to SLAs.