Hybrid Service Desk Lead - Infra & Cloud

TSG; Glasgow; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Employee benefits trust

Training and certifications

Life assurance 4 x Salary

Contributory pension scheme

Job summary

TSG is seeking a Service Desk Consultant - Infrastructure in Glasgow to diagnose and resolve incidents across on-premise and cloud environments. You will manage tickets, collaborate with technical teams, and mentor junior staff while delivering excellent service within SLA.

The role is hybrid, requiring office presence at least 3 days per week. You should hold at least one Microsoft associate certification and have solid networking, server, and security knowledge, plus experience with

Qualifications

• Microsoft certifications at associate level are required or preferred.
• Strong networking and server management skills with cloud experience.
• Experience with virtualization and Office 365 is desirable.

Responsibilities

• Respond to tickets within SLA and keep customers updated.
• Diagnose and resolve incidents using remote access tools and guidance.
• Collaborate with partners to resolve complex issues.
• Mentor junior Service Desk staff and apprentices.
• Create best practice and user guides.
• Travel to customer sites for break-fix work or projects as needed.

Skills

Networking & server management

Cloud skills

Virtualisation

Customer service

Education

AZ-104 Azure Administrator Associate

AZ-500 Azure Security Engineer Associate

AZ-700 Azure Network Engineer Associate

AZ-140 Windows Virtual Desktop

SC-300 Identity and Access Administrator Associate

Tools

Remote access tools

Ticketing system

Job description

TSG is seeking a Service Desk Consultant - Infrastructure in Glasgow to diagnose and resolve incidents across on-premise and cloud environments. You will manage tickets, collaborate with technical teams, and mentor junior staff while delivering excellent service within SLA.

The role is hybrid, requiring office presence at least 3 days per week. You should hold at least one Microsoft associate certification and have solid networking, server, and security knowledge, plus experience with