Hybrid Service Desk Consultant - Infra & Cloud Expert

TSG; Newcastle upon Tyne; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee ownership through EBT

Flexible working (home + hybrid)

CSR days

Company sick pay and income protection

Discounted gym membership

Job summary

TSG is seeking a Service Desk Consultant - Infrastructure to diagnose, troubleshoot and resolve incidents across on-premise and cloud environments. You will maintain documentation, meet SLAs, and collaborate with other technical teams to drive continuous improvement.

The role is hybrid, requiring a minimum of three days per week in the TSG office. A UK driving license and Microsoft certifications are preferred, with opportunities for training and progression within a growing MSP.

Qualifications

• Minimum one Microsoft associate certification or equivalent (AZ-104, AZ-500, AZ-700, AZ-140, SC-300).
• Strong experience with on-premise infrastructure incl. networking and servers and solid cloud skills.
• Proven ability to deliver projects and work face-to-face with customers.

Responsibilities

• Ensure customers' tickets are responded to within SLA.
• Regular communication with customers regarding incidents/changes.
• Diagnose and resolve incidents using remote tools and provide detailed notes.
• Liaise with partners/third parties to aid resolution.
• Act as escalation point for Service Desk Agents and junior engineers.
• Travel to customer sites for break-fix and project work.
• Mentor and coach junior staff and contribute to best practices.

Skills

Driving license (UK)

On-premise infrastructure

Cloud environments

Virtualisation

Security technologies

Project delivery

Customer-facing

Hybrid work adaptation

Education

Microsoft associate certifications (AZ-104, AZ-500, AZ-700, AZ-140, SC-300)

Tools

Microsoft Exchange

Office 365

Job description

TSG is seeking a Service Desk Consultant - Infrastructure to diagnose, troubleshoot and resolve incidents across on-premise and cloud environments. You will maintain documentation, meet SLAs, and collaborate with other technical teams to drive continuous improvement.

The role is hybrid, requiring a minimum of three days per week in the TSG office. A UK driving license and Microsoft certifications are preferred, with opportunities for training and progression within a growing MSP.