Junior IT Service Desk Analyst | 12-Hour Shifts (Southampton)

Kingfisher plc; Southampton; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Private Health Care

Pension Scheme

25 Days' Holiday

Staff Discount

Share Incentive Plan (SIP)

Life Assurance

Bonus

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Job summary

Kingfisher plc in Southampton is recruiting a Junior IT Service Support Analyst to join the Command Centre, providing 24x7 Level 1/2 infrastructure monitoring and incident reporting. This entry-level role offers development potential with exposure to production support and cross-team collaboration.

The position involves 12-hour shifts, includes on-site work, and may require visits to other sites. A driving licence is preferable.

Qualifications

• An IT-related college/university qualification.
• Experience in IT and/or Retail would be beneficial.
• Good understanding of Microsoft tools, such as Excel/Word.

Responsibilities

• Work 12-hour shifts (24x7) managing IT services.
• Monitor IT production services for Kingfisher banners.
• Fix production incidents and coordinate with technical teams.
• Develop business knowledge and skills for promotion.
• Visit other sites when required.

Skills

Communication skills

Teamwork

Time management

Attention to detail

Education

IT-related qualification

GCSE English and Maths

Tools

Microsoft Excel

Microsoft Word

Job description

Kingfisher plc in Southampton is recruiting a Junior IT Service Support Analyst to join the Command Centre, providing 24x7 Level 1/2 infrastructure monitoring and incident reporting. This entry-level role offers development potential with exposure to production support and cross-team collaboration.

The position involves 12-hour shifts, includes on-site work, and may require visits to other sites. A driving licence is preferable.