Service Desk Analyst – IT Support & Access Management

Babcock International; Stoke Gifford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Digital GP access

Professional fee coverage

Reservists leave

Job summary

Babcock International is seeking a Service Desk Analyst to support the Digital Solutions team across bespoke and commercial software applications. You will handle incidents, manage user access, and contribute to service performance following ITSM standards to ensure reliable digital services for critical operations.

Based on site at the Babcock Technology Centre, the role offers 35 hours weekly, with shifts 7am–7pm, Monday to Friday.

Qualifications

• Degree required in Information Technology, Project/Programme Management, or a related discipline.
• ITIL Version 4 certification desirable.
• UK national and able to achieve/maintain Security Check (SC) clearance.

Responsibilities

• Provide high-quality support to users via telephone, email, and in person.
• Maintain Service Desk processes, procedures and documentation.
• Escalate major incidents and support investigation/resolution.
• Manage user accounts and access permissions.
• Support application performance through diagnostic and problem-solving activities.

Skills

Incident management

Access control

ITSM

Stakeholder communications

SQL

Application support

Education

Degree in IT or related discipline

Tools

SQL

Job description

Babcock International is seeking a Service Desk Analyst to support the Digital Solutions team across bespoke and commercial software applications. You will handle incidents, manage user access, and contribute to service performance following ITSM standards to ensure reliable digital services for critical operations.

Based on site at the Babcock Technology Centre, the role offers 35 hours weekly, with shifts 7am–7pm, Monday to Friday.