Junior IT Operations Analyst - 24/7 Incident Support

Kingfisher; Southampton; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Job summary

Kingfisher is seeking a Junior IT Service Support Analyst (internally known as Junior Operations Analyst) to join the Command Centre. You will provide round-the-clock Level 1/2 infrastructure monitoring for all Kingfisher banners, identifying issues on live services and reporting them accurately.

This role offers development potential and is ideal for someone starting a career in IT. It is based in Southampton with 12-hour shifts across a 24x7x365 pattern, with some travel between sites and a

Qualifications

• An IT related College/University qualification.
• Employment experience in IT and/or Retail would be beneficial.
• Good understanding of Microsoft tools, such as EXCEL/WORD.
• Excellent GCSE grades, emphasis in English & Maths.

Responsibilities

• Work 12-hour shifts (24x7) managing IT services.
• Monitor IT production services of the operating companies that form Kingfisher PLC.
• Fix production incidents in accordance with agreed procedures and coordinate resolutions.
• Develop business knowledge and skills in readiness for promotion to next role.

Skills

IT-related qualification

Excellent communication

Microsoft Windows knowledge

Education

GCSE English and Maths

Tools

Microsoft Excel

Microsoft Word

Job description

Kingfisher is seeking a Junior IT Service Support Analyst (internally known as Junior Operations Analyst) to join the Command Centre. You will provide round-the-clock Level 1/2 infrastructure monitoring for all Kingfisher banners, identifying issues on live services and reporting them accurately.

This role offers development potential and is ideal for someone starting a career in IT. It is based in Southampton with 12-hour shifts across a 24x7x365 pattern, with some travel between sites and a