Junior IT Service Desk Analyst - Launch Your Tech Career

FRASERS GROUP; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frasers Champion

Retail Reconnect

Fearless 1200

Frasers Fit

Retail Trust

Job summary

Frasers Group is expanding its IT team and inviting applications for IT Service Desk Junior Analysts to join our office-based operation. You will handle IT support queries from Head Office, warehouses and retail globally, providing first-line assistance via our contact centre and ticketing system.

This role follows a shift pattern from 7am to 9pm, including weekend work on a 1 in 4 weeks basis, with a benefits package and perks such as Frasers Champion, Retail Reconnect, Fearless 1200, Frasers

Responsibilities

• Taking responsibility of IT support queries that come from our Head Office, Warehouses and Retail globally.
• Providing a broad range of IT support via our contact centre and ticketing systems.
• Troubleshooting and proactively managing ticket queues.
• Escalation of challenging issues to senior team members when necessary
• Assisting the wider IT teams with preparation of hardware/software
• Writing technical documentation and knowledge articles

Job description

Frasers Group is expanding its IT team and inviting applications for IT Service Desk Junior Analysts to join our office-based operation. You will handle IT support queries from Head Office, warehouses and retail globally, providing first-line assistance via our contact centre and ticketing system.

This role follows a shift pattern from 7am to 9pm, including weekend work on a 1 in 4 weeks basis, with a benefits package and perks such as Frasers Champion, Retail Reconnect, Fearless 1200, Frasers