Junior IT Service Delivery Specialist | Hybrid

Computacenter AG & Co. oHG; Hatfield; Hybrid; GBP 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Disability confident employer

Inclusive culture

Zusammenfassung

Computacenter AG & Co. oHG based in Hatfield with hybrid options is seeking a Junior Service Delivery Manager to support the delivery and performance of internal IT services, working closely with Service Delivery colleagues to ensure services are stable and evolving.

The role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices. You will help with service reviews, governance, and continual improvement, while maintaining strong liaison with business users.

Qualifikationen

• Basic understanding of IT service management concepts.
• Interest in ITIL practices and service delivery environments.
• Ability to understand and work with service performance data.
• Clear written and verbal communication skills.
• Willingness to learn about infrastructure and applications.

Aufgaben

• Track incidents, service issues, and trends, escalating as needed.
• Support senior colleagues during major incidents.
• Drive problem management outcomes with root cause analysis.
• Prepare service review materials and performance reports.
• Assist with post-incident reviews and action tracking.
• Support service transition and changes to existing services.
• Build positive relationships with IT teams and business users.
• Analyze service data to identify recurring issues and risks.

Kenntnisse

ITIL basics

Service management

Stakeholder engagement

Incident management

Problem analysis

Reporting and governance

Jobbeschreibung

Computacenter AG & Co. oHG based in Hatfield with hybrid options is seeking a Junior Service Delivery Manager to support the delivery and performance of internal IT services, working closely with Service Delivery colleagues to ensure services are stable and evolving.

The role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices. You will help with service reviews, governance, and continual improvement, while maintaining strong liaison with business users.