Junior IT & Networking Apprentice: Hands-On Career Start

Back To Work; York and North Yorkshire; On-site; GBP 9,000 - 15,000; Full time

Job summary

Back To Work in North Yorkshire is offering an IT & Networking Apprentice role designed to build hands-on skills while supporting businesses with everyday technology needs.

You’ll learn from experienced engineers, gain practical experience setting up devices, maintaining networks, and troubleshooting issues toward a recognised qualification. A positive attitude and willingness to learn are essential.

Qualifications

• Ability to help people with IT issues and queries.
• Willingness to learn and develop new skills in networking.
• Good communication and teamwork abilities.

Responsibilities

• Providing friendly support to customers via phone, email, and remote tools.
• Helping users with common IT issues and queries.
• Setting up laptops, desktops, monitors, and mobile devices.
• Assisting with network installations and connectivity checks.
• Learning how business Wi‑Fi, internet connections, and network equipment operate.
• Supporting Microsoft 365 applications such as Outlook, Teams, Word, and Excel.
• Logging customer issues through the helpdesk system.
• Working alongside senior engineers on customer projects.
• Maintaining accurate records and documentation.

Skills

Customer service

Problem solving

Communication

Teamwork

Willingness to learn

Job description

Back To Work in North Yorkshire is offering an IT & Networking Apprentice role designed to build hands-on skills while supporting businesses with everyday technology needs.

You’ll learn from experienced engineers, gain practical experience setting up devices, maintaining networks, and troubleshooting issues toward a recognised qualification. A positive attitude and willingness to learn are essential.