IT & Networking Apprentice

Back To Work; York and North Yorkshire; On-site; GBP 9,000 - 15,000; Full time

Job summary

Back To Work in North Yorkshire is offering an IT & Networking Apprentice role designed to build hands-on skills while supporting businesses with everyday technology needs.

You’ll learn from experienced engineers, gain practical experience setting up devices, maintaining networks, and troubleshooting issues toward a recognised qualification. A positive attitude and willingness to learn are essential.

Qualifications

• Ability to help people with IT issues and queries.
• Willingness to learn and develop new skills in networking.
• Good communication and teamwork abilities.

Responsibilities

• Providing friendly support to customers via phone, email, and remote tools.
• Helping users with common IT issues and queries.
• Setting up laptops, desktops, monitors, and mobile devices.
• Assisting with network installations and connectivity checks.
• Learning how business Wi‑Fi, internet connections, and network equipment operate.
• Supporting Microsoft 365 applications such as Outlook, Teams, Word, and Excel.
• Logging customer issues through the helpdesk system.
• Working alongside senior engineers on customer projects.
• Maintaining accurate records and documentation.

Skills

Customer service

Problem solving

Communication

Teamwork

Willingness to learn

Job description

Are you looking for a career where every day is different, you get to solve problems, help people, and learn valuable skills that can take you anywhere? Our client, a IT Support company based in North Yorkshire, is looking for an enthusiastic IT & Networking Apprentice to join their growing team. The role is perfect for someone who is curious, enjoys learning new things, and wants to build a future-proof career, even if they don't consider themselves a "tech expert" yet. You don't need to be the person who builds computers or spends all day gaming. What's more important is having a positive attitude, a willingness to learn, and a desire to help others.

About the Role

As an IT & Networking Apprentice, you'll work alongside experienced engineers who support businesses with their day-to-day technology needs. You'll learn how modern organisations use technology to communicate, collaborate, and operate effectively. You'll gain hands-on experience supporting users, setting up devices, maintaining networks, and troubleshooting technical issues while working towards a recognised qualification. No two days are the same. One day you might be helping a customer get back online, and the next you could be assisting with the setup of new equipment for an entire office.

What You'll Be Doing

• Providing friendly support to customers via phone, email, and remote support tools.
• Helping users with common IT issues and queries.
• Setting up laptops, desktops, monitors, and mobile devices.
• Assisting with network installations and connectivity checks.
• Learning how business Wi‑Fi, internet connections, and network equipment operate.
• Supporting Microsoft 365 applications such as Outlook, Teams, Word, and Excel.
• Logging customer issues through the helpdesk system.
• Working alongside senior engineers on customer projects.
• Maintaining accurate records and documentation.
• Learning industry-standard technologies and best practices.

What We're Looking For

We’re looking for someone who:

• Enjoys helping people and solving problems.
• Has a positive attitude and a willingness to learn.
• Is reliable, organised, and professional.
• Has good communication skills.
• Enjoys working as part of a team.
• Can follow instructions and take initiative when required.
• Is interested in developing long-term career skills.