Entry-Level IT Support & Customer Service Apprentice

Back TO Work; Nottingham; On-site; GBP 12,000 - 16,000; Full time

Job summary

Back TO Work in Nottingham is seeking an IT Support & Customer Service Apprentice to start your career in tech, receiving hands-on training and guidance from experienced professionals. You will learn to respond to customer queries via phone, email, or chat, diagnose basic IT issues, set up devices, and help log support requests, while developing communication and problem-solving skills.

This apprenticeship is ideal for tech enthusiasts who enjoy helping people and are eager to learn and grow

Qualifications

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.

Responsibilities

• Learn how to respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Learn to provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Work with the IT team to escape more complex issues.
• Stay informed about common IT problems and solutions.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Willingness to learn

Job description

Back TO Work in Nottingham is seeking an IT Support & Customer Service Apprentice to start your career in tech, receiving hands-on training and guidance from experienced professionals. You will learn to respond to customer queries via phone, email, or chat, diagnose basic IT issues, set up devices, and help log support requests, while developing communication and problem-solving skills.

This apprenticeship is ideal for tech enthusiasts who enjoy helping people and are eager to learn and grow