Junior IT Helpdesk Engineer - Hybrid Support, Growth

Commercial Services Group; Kings Hill; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days leave

Birthday day off

Concessionary day

Pension 4%

Life assurance

Hybrid working

Job summary

Cantium Business Solutions is seeking a Junior Helpdesk Engineer to join their hybrid team at Kings Hill, Kent. The role offers full-time hours (37 per week) and a salary of £25,948.96 per year.

You will handle multi-channel support, diagnose IT issues, and maintain documentation while collaborating with internal and external teams to ensure service quality. The role emphasizes customer service, security compliance, and knowledge sharing, with opportunities to contribute to IT initiatives and

Qualifications

• Excellent communication skills enabling clear explanations to non-technical users.
• Experience diagnosing and resolving technical issues across IT systems.
• Proactive problem-solving approach with ability to manage multiple tasks.

Responsibilities

• Deliver technical support across calls, chat, and in person in line with SLAs and KPIs.
• Diagnose, troubleshoot, and resolve IT issues and share knowledge with colleagues.
• Maintain accurate incident and request records with clear action documentation.
• Collaborate with external suppliers and internal teams to resolve escalated issues.
• Stay updated on IT trends to improve service delivery and recommendations.
• Ensure compliance with security protocols and protect data.

Skills

Excellent communication

Technical issue diagnosis

Proactive problem solving

ITSM tools familiarity

Tools

ITSM tools

Incident management

Ticketing systems

Job description

Cantium Business Solutions is seeking a Junior Helpdesk Engineer to join their hybrid team at Kings Hill, Kent. The role offers full-time hours (37 per week) and a salary of £25,948.96 per year.

You will handle multi-channel support, diagnose IT issues, and maintain documentation while collaborating with internal and external teams to ensure service quality. The role emphasizes customer service, security compliance, and knowledge sharing, with opportunities to contribute to IT initiatives and