Entry-Level IT Helpdesk Engineer — Hybrid London

Rokstone Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Aventum Group in London is seeking an entry-level IT 1st Line Support Engineer to resolve day-to-day technical queries and ensure IT services operate smoothly. Full training will be provided, and you will support Microsoft 365 and cloud-based systems while using Zendesk to handle requests.

The role focuses on end-user IT applications, device setup, and helping colleagues grow technical knowledge in a busy IT environment. A proactive and organized approach is essential.

Qualifications

• A degree, qualification or relevant educational background in Computer Science, IT or a related subject.
• Interest in developing a career within IT and IT Service Desk support.
• No previous IT Service Desk experience is required; full training will be provided.
• Basic understanding of IT systems, hardware and software.
• Willingness to learn new technologies, systems and processes.
• Ability to follow instructions and established processes accurately.

Responsibilities

• Maintain a 99% Service Level Agreement (SLA).
• Ensure the Joiners, Changers, and Leaver’s processes are followed correctly.
• Provide end-user support regarding IT applications.
• Support the administration of cloud-based applications, including Microsoft 365.
• Set up and support IT equipment, including mobile phones, PCs/laptops, routers/switches, printers and scanners.
• Support scheduled IT processes, including system backups.
• Maintain hardware stock levels and keep IT areas tidy, including the stock cupboard, IT room and desks.
• Ensure that all IT hardware/equipment is switched on and in working order each morning in our London office.
• Undertake any additional duties as assigned.

Skills

Microsoft 365

End-user support

Customer-focused

Problem solving

Communication

Team player

Education

Degree in Computer Science/IT

Tools

Zendesk

Microsoft 365

Job description

Aventum Group in London is seeking an entry-level IT 1st Line Support Engineer to resolve day-to-day technical queries and ensure IT services operate smoothly. Full training will be provided, and you will support Microsoft 365 and cloud-based systems while using Zendesk to handle requests.

The role focuses on end-user IT applications, device setup, and helping colleagues grow technical knowledge in a busy IT environment. A proactive and organized approach is essential.