Junior Helpdesk Engineer

Commercial Services Group; Kings Hill; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days leave

Birthday day off

Concessionary day

Pension 4%

Life assurance

Hybrid working

Job summary

Cantium Business Solutions is seeking a Junior Helpdesk Engineer to join their hybrid team at Kings Hill, Kent. The role offers full-time hours (37 per week) and a salary of £25,948.96 per year.

You will handle multi-channel support, diagnose IT issues, and maintain documentation while collaborating with internal and external teams to ensure service quality. The role emphasizes customer service, security compliance, and knowledge sharing, with opportunities to contribute to IT initiatives and

Qualifications

• Excellent communication skills enabling clear explanations to non-technical users.
• Experience diagnosing and resolving technical issues across IT systems.
• Proactive problem-solving approach with ability to manage multiple tasks.

Responsibilities

• Deliver technical support across calls, chat, and in person in line with SLAs and KPIs.
• Diagnose, troubleshoot, and resolve IT issues and share knowledge with colleagues.
• Maintain accurate incident and request records with clear action documentation.
• Collaborate with external suppliers and internal teams to resolve escalated issues.
• Stay updated on IT trends to improve service delivery and recommendations.
• Ensure compliance with security protocols and protect data.

Skills

Excellent communication

Technical issue diagnosis

Proactive problem solving

ITSM tools familiarity

Tools

ITSM tools

Incident management

Ticketing systems

Job description

Location: Hybrid/Kings Hill, Kent
Salary/package: £25,948.96 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week

Cantium Business Solutions have an exciting opportunity to join their dynamic helpdesk team as a Junior Helpdesk Engineer where the successful candidate will gain hands‑on experience with a wide range of IT systems and services.

Due to the nature of work being carried out, a Basis DBS check (provided by the Company) will be carried out, please consider this before submitting your application.

Who we are

Cantium Business Solutions is a specialist provider of IT and back‑office services, helping organisations across the public and private sectors improve efficiency and focus on what they do best. As part of Commercial Services Group (CSG), the UK’s largest local authority trading company, we operate with a strong public sector ethos while driving innovation and growth across our service lines.

Why this role matters

The Junior Helpdesk Engineer plays a vital role as the first point of contact for customers, ensuring timely and effective support across a range of IT systems and services. By resolving issues and delivering excellent customer service, the role helps to maintain business continuity for KCC clients. Working within a fast‑paced and customer‑led environment, the position is key to maintaining service quality, protecting data and supporting Cantium’s reputation for fast, connected and insight‑driven solutions.

What you’ll be doing

• Deliver technical support across multiple channels (calls, chat, in‑person) in line with service level targets and KPIs.
• Diagnose, troubleshoot, and resolve complex IT issues, applying solutions and sharing knowledge with colleagues.
• Maintain accurate records of incidents and requests, ensuring clear documentation of actions taken.
• Collaborate with external suppliers and internal teams to resolve escalated issues effectively.
• Remain up to date with IT trends to provide informed recommendations and improve service delivery.
• Ensure compliance with security protocols, safeguarding company data and preventing unauthorised access.
• Contribute to team development by supporting new colleagues, updating knowledge articles, and creating new resources.
• Work with other departments to align IT support with wider business objectives.

What we’re looking for

• Excellent communication skills, with the ability to explain technical issues clearly to non‑technical users.
• Experience in diagnosing and resolving technical issues, as well as providing advice on systems, products, and services.
• A proactive approach to problem‑solving, with the ability to manage multiple tasks and maintain high standards of service delivery.
• Familiarity with IT service management tools, incident management, and ticketing systems.

What you’ll get in return

• Salary of £25,948.96 per annum.
• 25 days annual leave, rising to 27 after 4 years.
• Birthday Day Off.
• One concessionary day during the Christmas period.
• Pension scheme with 4% employer contribution.
• Life assurance cover.
• Hybrid working.

Why CSG?

CSG is the UK’s largest local authority‑owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.