Helpdesk Engineer — Hybrid (Post-Probation) + Training & Bonus

Juno People Solutions; Chelmsford; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus

Pension scheme

30 days holiday + bank holidays

Hybrid after probation

On-site parking

Team lunches

Refreshments & snacks

Training & certs

Job summary

Juno People Solutions is seeking a customer-focused Helpdesk Engineer (1st line) to join a friendly, experienced support team in Essex. You will provide remote and some on-site IT support for Microsoft 365, Windows, networking, and cloud services, handling tickets from initial diagnosis to resolution.

The role offers mainly office-based work with potential hybrid arrangements after probation, a salary of £26,500–£28,000 plus a performance bonus, and opportunities to gain certifications and

Qualifications

• Experience in IT Support/Helpdesk or MSP environments.
• Experience supporting Microsoft 365 environments.
• Good understanding of Windows desktop operating systems.

Responsibilities

• Provide remote technical support for incidents and service requests.
• Troubleshoot and resolve issues across Microsoft 365, Windows environments, networking, cloud services, and business applications.
• Take ownership of support tickets from initial diagnosis through to resolution.
• Escalate complex issues when specialist support is required.
• Maintain regular communication with customers and provide meaningful updates throughout the support process.
• Accurately prioritise, manage, and document support requests.
• Assist with on-site visits, installations, and project work when required.
• Create and maintain technical documentation and knowledge base articles.
• Identify recurring issues and opportunities for service improvement.
• Support cyber security best practices and assist with security-related initiatives.

Skills

Troubleshooting

Customer service

Microsoft 365

Windows OS

Communication

Time management

Tools

Microsoft Intune

PowerShell

Job description

Juno People Solutions is seeking a customer-focused Helpdesk Engineer (1st line) to join a friendly, experienced support team in Essex. You will provide remote and some on-site IT support for Microsoft 365, Windows, networking, and cloud services, handling tickets from initial diagnosis to resolution.

The role offers mainly office-based work with potential hybrid arrangements after probation, a salary of £26,500–£28,000 plus a performance bonus, and opportunities to gain certifications and