Junior IT Delivery Consultant - Client & Onsite Support

WestSpring IT Ltd.; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Flexible working

Full health insurance

Games room

Breakfast club

Employee Assistance Programme

Employee & Client referral scheme

Professional development opportunities

Job summary

WestSpring is recruiting an on-site IT Support Engineer for our Bristol office and client sites. You will provide a mix of proactive and reactive technical support, helping clients maximise their technology and stepping in when on-site presence is required.

Work closely with remote Technical Delivery and Project teams, assist with new client onboarding, and identify practical improvements to each client’s IT experience.

Qualifications

• Relevant experience working in a comparable role or within an in-house team.
• Office 365, SharePoint, Intune, Windows Server knowledge.
• Proactive approach with excellent troubleshooting skills and ability to adapt to client needs.
• Well organised, punctual and good attention to detail.
• Professional, friendly and able to perform under pressure.
• Punctual and detail oriented with strong communication.
• Able to work as part of a team and independently.
• Full driving licence.

Responsibilities

• Build great relationships with key client contacts to understand their business and provide a best-in-class client experience.
• Cultivate a client-focused ethos across all technical delivery functions.
• Ensure post-visit communications are timely and of high quality.
• Identify opportunities to improve the client’s infrastructure and experience.
• Identify and uncover new and renewal opportunities, including additional products and services.
• Act as a point of escalation for the Technical Delivery team for tickets requiring on-site presence.
• Complete reactive on-site activities with urgency when required and ensure issues are resolved.
• Complete proactive checks and document outcomes and next steps.

Skills

Problem solving

Client relationship building

Proactive approach

Well organised

Communication skills

Team and independent work

Full driving licence

Tools

Azure/AWS cloud solutions

Network & Firewall

Virtualisation technologies

Backup solutions

Client report/plan creations

Cyber security services

Job description

WestSpring is recruiting an on-site IT Support Engineer for our Bristol office and client sites. You will provide a mix of proactive and reactive technical support, helping clients maximise their technology and stepping in when on-site presence is required.

Work closely with remote Technical Delivery and Project teams, assist with new client onboarding, and identify practical improvements to each client’s IT experience.