Junior Technical Consultant
WestSpring IT Ltd.
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Benefits offered by this job
Job summary
WestSpring is recruiting an on-site IT Support Engineer for our Bristol office and client sites. You will provide a mix of proactive and reactive technical support, helping clients maximise their technology and stepping in when on-site presence is required.
Work closely with remote Technical Delivery and Project teams, assist with new client onboarding, and identify practical improvements to each client’s IT experience.
Qualifications
- Relevant experience working in a comparable role or within an in-house team.
- Office 365, SharePoint, Intune, Windows Server knowledge.
- Proactive approach with excellent troubleshooting skills and ability to adapt to client needs.
- Well organised, punctual and good attention to detail.
- Professional, friendly and able to perform under pressure.
- Punctual and detail oriented with strong communication.
- Able to work as part of a team and independently.
- Full driving licence.
Responsibilities
- Build great relationships with key client contacts to understand their business and provide a best-in-class client experience.
- Cultivate a client-focused ethos across all technical delivery functions.
- Ensure post-visit communications are timely and of high quality.
- Identify opportunities to improve the client’s infrastructure and experience.
- Identify and uncover new and renewal opportunities, including additional products and services.
- Act as a point of escalation for the Technical Delivery team for tickets requiring on-site presence.
- Complete reactive on-site activities with urgency when required and ensure issues are resolved.
- Complete proactive checks and document outcomes and next steps.
Skills
Tools
Job description
This is an excellent opportunity to play a vital part in the continued growth of a very reputable, growing MSP and service-led company that uses cutting edge modern technology. WestSpring are continuously growing our client base and due to this continued growth, a new role has been created to be a key part of the Technical Delivery function. Working in our Bristol office and client sites, you’ll provide a mix of proactive and reactive technical support, helping clients get the best from their technology and stepping in when an issue needs an onsite presence. You’ll work closely with our remote Technical Delivery and Project teams, support new client onboarding, and helping identify practical ways to improve each client’s IT experience. This role would suit someone with strong technical foundations who enjoys solving problems, building trusted client relationships, and learning from an experienced team. Flexibility & adaptability, a positive, can-do attitude, and a genuine desire to get things done are essential to be successful in this role.
- Build great relationships with key client contacts in order to understand their business and provide a best-in-class client experience
- Cultivate and practise a client-focused ethos across all technical delivery functions
- Ensure post visit communications to the client are completed in a timely fashion, and to a high quality
- Identify opportunities to improve the client’s infrastructure
- Identify opportunities to improve client experience
- Identify and uncover new & renewal opportunities, including additional products & services, to enhance the clients IT experience
- Act as a point of escalation for the Technical Delivery team for tickets which require on site presence.
- Complete reactive on-site activities, working with urgency when required and ensuring issues are resolved to client satisfaction.
- Complete pro-active checks in line with best practice standards, ensuring all outcomes are documented and any resulting actions or next steps are captured and actioned accordingly.
- Split of time and focus between on-site responsibilities and working within the service desk providing remote support
- Support in the onboarding of new clients
- Implement new solutions for the client
- Assist the Project team with the delivery of infrastructure projects. Follow project plans and ensure all applicable documentation and handover activities are completed
- Ownership and assistance in creating key documentation and client policies, ensuring client’s technical documentation is kept up to date
- Keep up to date on the latest technologies and services.
- Proactively identify learning and training opportunities
- Follow all WestSpring policies and best practices – including all company processes, guidelines and quality procedures.
- Comply with WestSpring Health and Safety policy whilst onsite and at any Client or Supplier premises
- Comply with WestSpring’s policies, systems and processes with regards to data protection
- Perform any other reasonable duties that may be assigned by your Line Manager
Relevant experience working in a comparable role or within an inhouse team
- Office 365, SharePoint, Intune, windows server knowledge
- Proactive approach, with excellent troubleshooting skills, and an ability to adapt to our Clients needs
- Well organised, punctual & good attention to detail
- Professional, friendly and have an ability to perform well under pressure.
- Punctual and good attention to detail
- Exceptional communication skills - written and verbal
- Able to work as part of a team and individually
- Full driving licence
- Cloud solutions' experience Azure/AWS
- Network & Firewall experience
- Virtualisation Technologies
- Backup Solutions
- Client report/plan creations
- Cyber Security related services.
At WestSpring we offer unparalleled levels of IT service delivered via our unique unlimited concept, turning the typical IT service contract on its head. We specialise in providing IT consultancy and support services to businesses across the UK. We believe that great IT is great for business. WestSpring was founded with a passion for delivering professional, friendly and bespoke IT support services and building long-lasting relationships with clients. At WestSpring quality is everything. We only use products and systems of the highest quality to ensure that all our clients only get the very best. We are constantly evolving, reviewing, and enhancing our service offering. We’re a fast-paced business where no two days are the same. Our culture is what makes us different. We expect a lot of ourselves and each other – we nourish our people and help them thrive in their chosen field; balance professional and personable; and deliver the balance between client service and company profitability.
The WestSpring HQ, based at Aztec West in Bristol, is vibrant, fun, supportive, and inclusive team. Beyond working with fabulous colleagues and great clients, we offer:
- 25 days holiday + bank holidays
- Flexible working
- Full health insurance
- Games room including consoles, pool table, tennis table, dartboard
- Well stocked kitchen including a decent coffee machine and teabags(!), monthly breakfast club, breakfast food, office pick-n-mix, and drinks fridge
- Monthly company update day includes a briefing from the Board, team meetings, training sessions, and a ‘grand’ lunch
- Employee Assistance Programme/Support
- Employee & Client referral scheme up to £1,000
- Professional development opportunities including internal training, external certification, general and soft skill development, industry training/conferences, and everything in between
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