Junior Insurance Account Handler - Client-Focused

pib Group; Upper Howsell; On-site; GBP 23,000 - 28,000; Full time

Job summary

PIB Group, in Malvern, is seeking an Assistant Account Handler with a proven customer service background. You will learn and support with policy administration, renewals, and liaise with insurers to secure appropriate cover and competitive terms.

Established in the insurance sector, Balens offers specialist insurance across health, well-being, fitness, and beauty. PIB Group is a fast-growing insurance business with real career progression and a collaborative culture.

Qualifications

• Background in customer service from retail, hospitality or other customer-facing roles.
• Knowledge of policy administration, renewals and liaising with insurers to secure cover and terms.
• Experience with insurance broking or client servicing is desirable but not essential.
• Strong attention to detail, confidentiality and deadlines.

Responsibilities

• Learn scheme binder business and support Commercial Account Handlers under supervision.
• Review files and administer new business, renewals and mid-term adjustments for clients.
• Meet service standards for renewals, new business and MTAs as directed.
• Maintain client relationships and provide excellent customer service.

Skills

Customer Service

Organised

Attention to detail

Time management

Team collaboration

Under pressure

Job description

PIB Group, in Malvern, is seeking an Assistant Account Handler with a proven customer service background. You will learn and support with policy administration, renewals, and liaise with insurers to secure appropriate cover and competitive terms.

Established in the insurance sector, Balens offers specialist insurance across health, well-being, fitness, and beauty. PIB Group is a fast-growing insurance business with real career progression and a collaborative culture.