Assistant Account Handler

PIB Group; Malvern Hills; On-site; GBP 23,000 - 28,000; Full time

Job summary

Balens, part of PIB Group, is seeking an Assistant Account Handler to join the Malvern team. The role focuses on policy administration, renewals, and effective liaison with insurers to secure appropriate cover and competitive terms.

The ideal candidate comes from a proven customer service background with a passion for delivering outstanding service. Salary is £25,185 per annum, with growth opportunities within PIB Group.

Qualifications

• Experience in customer service roles, retail or hospitality, or similar client-facing positions.
• Strong communication and interpersonal skills.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Learn scheme binder business and assist Commercial/Claims Manager.
• Provide administration support to Commercial Account Handlers.
• Review files and administer new business, renewals and mid-term adjustments.
• Meet service standards for renewals, new business and MTAs.
• Maintain client relationships and respond to inquiries promptly.

Skills

Strong Customer Service Skills

Proactive

Organised

Resilient under pressure

Team player

Job description

Balens | Part of PIB Group

Established in 1950 Balens have been offering specialist insurance across the Health, Well-being, Fitness and Beauty sectors since the early 1990s. Their insurance solutions are available for individuals and their businesses as well as organisations, charities, and the not-for-profit sectors and are looking for an Assistant Account Handler to join their team in Malvern.

We have an exciting opportunity to offer to someone coming from a proven Customer Service background whether it be retail, hospitality or any other role where you deal with customers. This role offers opportunity to deliver outstanding servicing to a portfolio of clients, ensuring accurate policy administration, timely renewals, and effective liaison with insurers to secure appropriate cover and competitive terms.

What you’ll be doing:

• To learn all scheme binder business as directed by the Commercial/Claims Manager, if applicable
• To provide full administration support to the Commercial Account Handlers under the direction and supervision of the Seniors.
• To learn all Policy Wordings and Underwriting Guides and be able to be competent to carry out the role necessary and refer to Handlers as the role dictates. To liaise with the Claims Department as necessary.
• To review files and administer new business, renewals and mid-term adjustments for clients using binders and open market Insurers, as and when required.
• To meet all service standards for the handling of renewal, new business and/or MTA’s as directed by the Commercial/Claims Manager.
• Work closely with other team members to ensure any client receives a prompt and efficient response. To track cases as appropriate to ensure a satisfactory conclusion is reached.
• To maintain client relationships by providing excellent customers service. Ensuring work is carried out with accuracy, confidentiality and deadlines are meet.
• To deal with Accounts queries, as directed.

What we’re looking for:

• Strong Customer Service Skills
• Proactive, organised, and resilient under pressure.
• Collaborative team player with a continuous improvement mindset.
• High attention to detail; strong organisation and time management.
• Experience in insurance broking or client servicing (Desirable but not essential).

The role offers a salary of £25,185 per annum depending on experience.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [e-mail]

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