Insurance Client Services Coordinator

PIB Group; Malvern Hills; On-site; GBP 23,000 - 28,000; Full time

Job summary

Balens, part of PIB Group, is seeking an Assistant Account Handler to join the Malvern team. The role focuses on policy administration, renewals, and effective liaison with insurers to secure appropriate cover and competitive terms.

The ideal candidate comes from a proven customer service background with a passion for delivering outstanding service. Salary is £25,185 per annum, with growth opportunities within PIB Group.

Qualifications

• Experience in customer service roles, retail or hospitality, or similar client-facing positions.
• Strong communication and interpersonal skills.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Learn scheme binder business and assist Commercial/Claims Manager.
• Provide administration support to Commercial Account Handlers.
• Review files and administer new business, renewals and mid-term adjustments.
• Meet service standards for renewals, new business and MTAs.
• Maintain client relationships and respond to inquiries promptly.

Skills

Strong Customer Service Skills

Proactive

Organised

Resilient under pressure

Team player

Job description

Balens, part of PIB Group, is seeking an Assistant Account Handler to join the Malvern team. The role focuses on policy administration, renewals, and effective liaison with insurers to secure appropriate cover and competitive terms.

The ideal candidate comes from a proven customer service background with a passion for delivering outstanding service. Salary is £25,185 per annum, with growth opportunities within PIB Group.