Insurance Account Assistant - Hybrid

PIB Group; Malvern; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Balens, part of PIB Group, in Malvern is seeking an Assistant Account Handler to join a dedicated team on a hybrid basis. You will support Commercial Account Handlers with policy administration, renewals and insurer liaison to secure appropriate cover and terms.

Applicants from a strong customer service background (retail, hospitality, or similar) who are organised, proactive and detail-oriented will fit well. Salary circa £25,185 per year.

Qualifications

• Strong customer service background, ideally in insurance or client servicing.
• High attention to detail with excellent organisational skills.
• Proactive, resilient and able to work under pressure.
• Experience in insurance broking or client servicing is desirable.

Responsibilities

• Provide full administration support for Commercial Account Handlers.
• Liaise with insurers to secure cover and competitive terms.
• Handle renewals, new business and mid-term adjustments using binders/open market insurers.
• Maintain client relationships and ensure timely responses and accurate records.
• Assist with accounts queries and ensure compliance with deadlines.

Skills

Customer service

Time management

Attention to detail

Organised

Team player

Insurance broking

Job description

Balens, part of PIB Group, in Malvern is seeking an Assistant Account Handler to join a dedicated team on a hybrid basis. You will support Commercial Account Handlers with policy administration, renewals and insurer liaison to secure appropriate cover and terms.

Applicants from a strong customer service background (retail, hospitality, or similar) who are organised, proactive and detail-oriented will fit well. Salary circa £25,185 per year.