Insurance Client Services Associate

Barbon Group; Malvern; On-site; GBP 23,000 - 28,000; Full time

Job summary

Balens, part of PIB Group, seeks an Assistant Account Handler in Malvern to deliver excellent customer service and precise policy administration for a portfolio of clients. You will learn scheme binder operations, support commercial account handlers, and coordinate renewals and mid-term adjustments under supervision.

Experience in customer service and insurance broking is desirable. The role offers a salary of £25,185 per annum, with opportunities to develop in a fast-moving, supportive

Qualifications

• Strong customer service and communication skills.
• Proactive, well organised, and able to remain resilient under pressure.
• Collaborative team player with a continuous improvement mindset.
• High attention to detail with good time management.

Responsibilities

• Learn scheme binder business and assist Commercial Account Handlers under supervision.
• Provide full administration support, handle renewals and mid-term adjustments.
• Liaise with Claims and Insurers to ensure accurate cover and timely terms.
• Maintain client relationships and deliver accurate policy administration and deadlines.
• Handle accounts queries and support a portfolio of clients.

Skills

Strong Customer Service Skills

Proactive

Organised

Resilient under pressure

Collaborative

Attention to detail

Insurance broking experience

Job description

Balens, part of PIB Group, seeks an Assistant Account Handler in Malvern to deliver excellent customer service and precise policy administration for a portfolio of clients. You will learn scheme binder operations, support commercial account handlers, and coordinate renewals and mid-term adjustments under supervision.

Experience in customer service and insurance broking is desirable. The role offers a salary of £25,185 per annum, with opportunities to develop in a fast-moving, supportive