HR & Payroll Helpdesk Assistant

Procurement Services; United Kingdom; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Birthday Day Off

Life assurance (4x salary)

Pension with 4% employer contribution

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Wellbeing programme

CSG Academy development

Job summary

HR Connect, part of the Commercial Services Group (CSG), is hiring an HR & payroll Helpdesk Assistant to provide first-line support to customers across Kent and beyond. You will ensure accurate documentation and timely payroll processing while maintaining data integrity and delivering excellent customer service.

This role offers hybrid working, a 37-hour week, and a competitive package with benefits including life assurance, pension contributions and wellbeing programmes, with development

Qualifications

• Committed to delivering an excellent customer experience with empathy and professionalism.
• Good understanding of HR/payroll processes and employment legislation.
• High attention to detail and confidentiality.
• Proficient IT user with MS Office suite experience.

Responsibilities

• Provide first-line HR and payroll support via phone, email and live chat in line with SLAs.
• Ensure employees receive correct documentation and are paid accurately and on time.
• Retrieve data and provide advice to resolve queries efficiently.
• Update and maintain HR and payroll data across systems and personnel files.
• Build strong relationships with internal and external stakeholders.
• Contribute to team knowledge sharing and continuous improvement.

Skills

Customer service

HR/payroll knowledge

Attention to detail

Confidentiality

MS Office

Team player

Willingness to learn

Tools

MS Office

Job description

Location:Kings Hill / Hybrid

Salary/package: £25,948.96 per annum (+ £1000 Market Premium)

Contract type: Permanent

Hours: Full time, 37 hours per week

Looking to build your HR and payroll career with a trusted and supportive employer? Join HR Connect, part of the Commercial Services Group (CSG) as a HR & Payroll Helpdesk Assistant and play a key role in delivering excellent service to thousands of employees across Kent and beyond.

Who we are

HR Connect, part of the Commercial Services Group (CSG) provide a full range of HR and payroll services to schools, academies and public sector organisations, combining professionalism, efficiency and a people-first approach..

Why this role matters

As a HR & Payroll Helpdesk Assistant, you’ll provide first line enquiry support to customers across our HR and payroll services, ensuring queries are handled promptly, accurately and with care. You’ll play a vital role in maintaining data integrity, supporting smooth pay runs and delivering excellent customer service that reflects HR Connects high standards.

What you’ll be doing

• Provide first-line HR and payroll support via phone, email and live chat in line with agreed SLAs.

• Ensure employees receive the correct documentation and are paid accurately and on time.

• Retrieve data and provide advice or solutions to resolve queries efficiently.

• Accurately update and maintain HR and payroll data across systems and personnel files.

• Build strong working relationships with internal and external stakeholders.

• Contribute to team knowledge sharing and continuous improvement initiatives.

What we’re looking for

• Committed to delivering an excellent customer experience by responding promptly to enquiries, actively listening to customers' needs, taking ownership of issues, and providing clear, accurate and timely solutions in a professional and empathetic manner.

• Good understanding of HR/payroll processes and employment legislation.

• High attention to detail and commitment to confidentiality.

• Confident IT user with experience in MS Office.

• Team player with a proactive, can-do attitude.

• Willingness to learn, adapt and contribute to a culture of continuous improvement.

What you’ll get in return

• Salary of £25,948.96 per annum per annum (+ £1000 Market Premium)

• 25 days annual leave, increasing to 27 after four years

• Birthday Day Off

• One Concessionary Day off during the Christmas Period

• Life assurance cover (4x salary)

• Pension scheme with 4% employer contribution

• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme

• Volunteer days and access to a comprehensive wellbeing programme

• Tailored development support with real opportunities to progress

• Access to Learning & Development opportunities via our CSG Academy

• Hybrid working

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.