Junior Customer Coordinator

The Classic Prop Hire Company Limited; United Kingdom; Remote; GBP 27,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance

Cycle to work scheme

Free shuttle bus to Elstree station

Free parking

Regular staff events

Job summary

The Classic Prop Hire Company is seeking a Junior Customer Coordinator to join our Classic team. This is a fast-paced, customer-facing role dealing with busy set decorators and stylists, with a focus on email enquiries and orders and a welcoming hospitality touch, including serving tea/coffee and meals.

You would work under the Head of Classic and contribute to a warm, proactive customer experience while developing knowledge of our stock and styles.

Qualifications

• Warm, friendly, approachable manner and genuine love for interacting with customers.
• Strong written and verbal communication skills.
• Calm, professional approach when working under pressure.
• Excellent organisational and time-management abilities; able to prioritise and meet deadlines.
• Flexible and adaptable mindset; able to adjust priorities without losing momentum.
• Willingness to support colleagues and work across the wider business.

Responsibilities

• Welcome and assist customers visiting the Classic department, creating a warm, professional experience.
• Manage customer enquiries by email, telephone, and face-to-face.
• Assist the Hospitality Coordinator when required and cover annual leave or sickness.
• Provide ad-hoc support to the wider hire team during busy periods.
• Develop knowledge of stock, designers, materials and styles; keep up to date with new additions.

Skills

Warm & friendly manner

Strong communication

Organised & time-management

Calm under pressure

Flexible & adaptable

Collaborative

Proactive

Professional

Enthusiasm for period furniture

Job description

Working pattern: Monday to Friday, 8.30am–5.30pm
Salary: £29,000 per year

The Classic Prop Hire Company is one of the UK’s leading names in prop hire for film, television and events. We are a creative business, built around customers, strong relationships and a real passion for what we do.

We’re looking for a friendly, enthusiastic and proactive Junior Customer Coordinator to join our Classic team.

This is a fast-paced, customer-facing role. Dealing with busy set decorators and stylists, often working to tight deadlines and expecting a high level of service. A large part of the role is managing email enquiries and orders, often with quick turnaround times, so you’ll need to be responsive, organised and confident managing competing priorities while maintaining accuracy and a warm, welcoming approach.

Hospitality is at the centre of our business. We believe the creative people in our industry need to be looked after, and this would be an essential part of your role. This includes making tea & coffee and offering breakfasts and lunches to all our customers.

Responsibilities & Duties

• Under the guidance of the Head of Classic, you would welcome and assist customers visiting the Classic department, creating a positive, warm and professional experience. Managing customer enquiries by email, telephone, and face to face.
• Assist the Hospitality Coordinator when required and provide cover during annual leave or sickness.
• Offer ad-hoc support to the wider hire team during busy periods.
• Develop a good knowledge of our stock including different periods, designers, materials and styles. Keep up to date with new additions to the collection and develop a strong understanding of period furniture and design.
• Carry out other ad hoc duties across the business as needed.

Qualifications & Skills

• A warm, friendly and approachable manner, paired with a genuine love for interacting with customers.
• Strong communication skills, both written and verbal.
• A calm and professional approach when working under pressure.
• Excellent organisational and time-management skills, with the ability to prioritise and meet deadlines.
• A flexible and adaptable mindset, able to change priorities without losing momentum.
• A willingness to support colleagues and work collaboratively across the wider business.
• A proactive attitude and ability to get stuck in and help wherever needed.
• A high level of professionalism and a real commitment to being part of a supportive team.
• A genuine enthusiasm for period furniture and accessories.

Training & Development

• Opportunities to progress across the company.
• First aid and fire safety training.
• Access to a large variety of e-learning.
• 25 days annual leave plus bank holidays (up to 4 would be used over our Christmas break).
• Life assurance.
• 0% staff loans (subject to eligibility and approval).
• Access to the Sky Studio Elstree, Hub and Café.
• Free shuttle bus to and from Elstree station.
• Free parking.
• Free weekly staff Pilates classes.
• Free seasonal flu jabs.
• Cycle to work scheme.
• Regular staff events.

This is a great opportunity for someone at the beginning of their career who wants to work directly with creative professionals across film, TV and the wider creative industries.
If you’re curious, creative, organised and genuinely interested in people, we’d love to hear from you.

We believe in equality and inclusion, and welcome job applications from everyone, provided you meet the criteria for the job.

Proud to be a Living Wage Employer and an accredited member of the Living Wage Foundation.