Customer Service Executive (Film & Television equipment rental)

West Sussex.info; Godalming; On-site; GBP 23,850 - 29,150; Full time

Benefits offered by this job

Training and progression opportunities

Supportive and friendly team

Exposure to notable clients and events

Job summary

A thriving Film & TV equipment rental company located near Godalming is seeking a customer-focused individual for a full-time position. You will assist existing clients with equipment rentals and provide support during shoots. This role offers great opportunities for relationship building and career growth within the Film & TV industry. No experience in the sector is required, and training will be provided. Enjoy working with a friendly team in a supportive environment.

Qualifications

• Need to communicate clearly and professionally with clients and teammates.
• Calm, organised, and solutions-focused under time pressure.
• Curiosity about broadcast television and film production equipment.

Responsibilities

• Answer client calls and assist with equipment rental solutions.
• Liaise with Engineering for booking support.
• Monitor emails during after hours for urgent support.
• Build relationships with clients through regular communication.
• Follow up on submitted quotes and client needs.

Skills

Customer service

Relationship building

Organisational skills

Attention to detail

Communication

Job description

Helping people find jobs in the local area since 2008

Salary Starting at £26,500 per annum

Location Godalming

Contract Permanent

Hours Full Time- 9am to 6pm Monday to Friday (small amount of after hours / weekend work which is paid as overtime)

Excellent opportunity for a People Person!

Maybe you have experience working in a customer facing role (eg hospitality, retail etc); or perhaps you already have experience working in a B2B role where building long term relationships is key. If you consider yourself to be a people person, are organised and happy to work at pace when needs be then we have an excellent opportunity for you.

FrameWorks is a Film & Television equipment hire and solutions company - we rent cameras, lenses and audio equipment to our clients who produce major productions such as; I’m A Celebrity: Legends, Britain’s Got Talent, Glastonbury Festival, Paris Olympic Games and many more.

We are office based near Godalming, Surrey (approximately situated between Guildford, Horsham and Petersfield)

You would be working as part of a small (10 people) and friendly team answering calls/emails from our existing clients to assist them with everything related to Film & TV equipment rental solutions.

Your day to day duties would include:

• Answering calls from our existing clients
• Liaising with our Engineering team for support and coordination of bookings
• Responding if a client needs urgent support while they are on a shoot (eg if something gets broken and a replacement is needed urgently) - this involves a small amount of monitoring emails after work / at the weekend. Overtime is paid for this.
• Building relationships with our clients - this involves being friendly and interested in them on the phone and occasionally meeting up with them for lunch etc
• Staying in touch with existing clients to catchup and see if they have anything coming up and chasing up submitted quotes to make sure we are still in the running.

In order to be successful in this role you will need:

• To be able to travel to our office (probably by car) as we are in a rural location and unfortunately the public transport links are not strong. Please see our location here https://maps.app.goo.gl/vVtsgxoBsR3zLdbK9
• To be calm, organised and solutions-focused under time pressure
• To communicate clearly and professionally with clients and teammates
• Sharp attention to detail and a “nothing leaves wrong” mindset
• You do not need experience in this sector but you will need to be curious about broadcast television and film production equipment and workflows (training provided)

The benefits of working here include:

• Working as part of a supportive and friendly team in a company that is well established and thriving
• Working with some great clients
• A genuine pathway into the Film & TV industry, learn on the job with a supportive team
• Exposure to the equipment behind flagship shows and global live events
• Training, progression and chances to grow your responsibilities
• Surrey/West Sussex base with occasional off-site support opportunities

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Company registration number: 08780562 | Head Office: The Skiff, 30 Cheapside, Brighton BN1 4GD