Junior Concierge

ME London Hotel; London; On-site; GBP 28,000 - 29,000; Full time

Job summary

Join ME London Hotel as a Junior Concierge and be part of a dynamic team committed to providing exceptional guest service. In this role, you will manage daily operations, support leadership, and ensure guest satisfaction in a vibrant hotel environment. With opportunities for growth and a supportive team, this is an exciting chance to make your mark in hospitality.

Benefits

Holidays: 28 days including 8 public holidays

Contributory pension scheme

Refer a friend bonus: £500

Discounted dental and health cover

Discounts with Melia Hotels Worldwide

Personal Development programs

Awards and Recognition Programs

Career growth opportunities

High street discounts

Meals on duty

Qualifications

• Previous front office or concierge experience in a hotel environment.
• A genuine passion for hospitality and guest satisfaction.
• Ability to stay organized and thrive in a fast-paced environment.

Responsibilities

• Support the leadership of the Concierge department, managing staff schedules and daily operations.
• Provide exceptional guest service and resolve guest concerns promptly.
• Assist in recruitment, training, and ongoing development of team members.

Skills

Leadership

Communication

Problem Solving

Knowledge of London

Guest Satisfaction

Job description

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Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

About ME London Hotel, WC2R 1HA

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand

We’re looking for a proactive and personable Junior Concierge to support the day-to-day operations of our Concierge team. In this role, you’ll step in for the Head Concierge or Assistant Head Concierge when needed, ensuring smooth operations and top-tier guest service. You’ll also help guide and motivate the team, contribute to departmental planning, and uphold the highest standards in guest relations, health & safety, and team performance.

Salary from £28,000 up to £28,980 plus Service charge

Responsibilities will include, but are not limited to:

Support the leadership of the Concierge department, managing staff schedules and day-to-day operations.

Provide exceptional guest service and resolve guest concerns promptly and professionally.

Assist in recruitment, training, and ongoing development of team members.

Monitor and maintain health & safety, fire, and security practices in line with hotel policies.

Maintain departmental SOPs, training records, and ensure compliance with all operational procedures.

Coordinate with other departments to ensure seamless guest experiences.

Manage department resources, supplies, and cost controls efficiently.

Maintain accurate shift handover reports and internal communication logs.

What We’re Looking For:

Previous front office or concierge experience in a hotel environment.

Strong leadership, communication, and problem-solving skills.

Knowledge of London

A genuine passion for hospitality and guest satisfaction.

Ability to stay organized and thrive in a fast-paced environment.

Familiarity with hotel operations and guest service procedures.

Why Join Us?
You’ll be part of a dynamic and supportive team, in a role that offers growth, variety, and the chance to truly make an impact on the guest experience.

Because belonging to the great Meliá family is being VIP

· Holidays: 28 days’ holiday including 8 public holidays

· Contributory pension scheme

· Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

· Discounted dental and health cover with HSF

· Great discounts with Melia Hotels Worldwide: (Friends & families discounts)

· Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

· Awards and Recognition Programs: Joina culture of recognition and reward, with loyalty bonuses and referral incentives

· Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

· High street discounts: with Perks at Work

· Meals on duty, Payday Parties and Laundry

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

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