Concierge

Cobalt Recruitment; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Concierge/Doorman in London for a premium residential service role. This outdoor position involves delivering high-quality customer service and maintaining trust with residents. Ideal candidates will have experience in customer service and strong interpersonal skills. A competitive salary and uniform are provided.

Qualifications

• Proven experience in premium customer service or concierge-related role.
• Confident handling sensitive or high-profile client interactions.
• Enhanced DBS clearance required.

Responsibilities

• Deliver concierge services across allocated residential buildings.
• Act as the main communication point for residents.
• Conduct regular building inspections to maintain safety and security.

Skills

Customer service

Interpersonal skills

Communication skills

Job description

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Executive Consultant specialising in Residential Living Sectors - Build to Rent, Co-Living and PBSA

Prestigious London Location

up to £35,000

We are currently recruiting for a professional and personable Concierge/Doorman to join a dedicated team based in one of London’s most iconic residential garden squares. This is an excellent opportunity for someone who thrives in a front-facing role and enjoys daily interaction with a high-profile and discerning customer base.

As the first point of contact for residents, you will be a visible presence on-site and play a crucial role in maintaining strong relationships with residents and ensuring a first-class service experience

Please note: This is primarily an outdoor role. A uniform and seasonal clothing are provided year-round.

Key Responsibilities

• Deliver concierge services across the allocated residential buildings, including support for vulnerable residents where needed.
• Act as the main communication point for residents, keeping them informed and updated on building-related matters.
• Represent the on-site team with professionalism and build trust through consistent, reliable service.
• Liaise with contractors and suppliers to ensure maintenance and service standards are upheld.
• Conduct regular building inspections to maintain safety and security.
• Assist in the upkeep and presentation of garden areas, working alongside landscaping teams.
• Collaborate with operations and sustainability teams to support wider environmental and community goals.

Schedule

• Average of 40 hours per week, delivered over a monthly rota.
• Working hours: 8am – 6pm (includes 1-hour lunch and two 30-minute breaks).
• Shift pattern: 7 days on / 3 days off, 5 days on / 1 day off, 3 days on / 2 days off.

Candidate Profile

• Proven experience in a premium customer service or concierge-related role.
• Confident handling sensitive or high-profile client interactions.
• Strong interpersonal and communication skills.
• Basic understanding of general maintenance procedures.
• Team player with a proactive attitude.
• Enhanced DBS clearance required.

If you are passionate about delivering high standards of service and are ready to be the face of a prestigious London address, we would love to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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