Concierge Coordinator

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Peninsula London is seeking a Concierge Coordinator to enhance the guest experience through superior service. This role involves supporting the Concierge Team with administrative tasks, providing information about city offerings, and ensuring that all concierge services are fully operational. Ideal candidates will have experience in luxury environments and possess strong multi-tasking and communication skills.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• 1-2 years experience in a similar role within a luxury environment.
• Good knowledge of hotel processes and services.
• Resourceful knowledge of city activities and events.

Responsibilities

• Supports the Concierge Team with administrative tasks and guest inquiries.
• Performs service functions such as reservations and event ticketing.
• Manages guest feedback to exceed expectations.

Skills

Customer service techniques

Multi-tasking

Excellent communication

Time management

Organizational skills

Job description

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The Peninsula London is delighted to announce that we are seeking aConcierge Coordinator, to join our Team. This role is responsible for supporting the Concierge Team with providing guests with information about the city, directions, attractions, restaurants, and Peninsula services. The role is also critical in assisting to prepare itineraries for guests to ensure the ultimate guest experience and exceed expectations. The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.

• An exceptional opportunity to join our high-profile flagship hotelin London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Supports the Concierge Team with all administrative tasks, including efficient emails and tasks management, appropriate tasks entered in the Concierge digital system (Alice).
• Possessknowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information.
• Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Ensuring that the Concierge desk is fully operational at all times.
• Manage guest feedback and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General Requirements

• 1-2 yearexperience in a similar role withina luxury environment.
• Good knowledge of customer service techniques, room, F&B and front desk processes, and systems.
• Possess a resourceful knowledge of available city activities, theatre, restaurants, events, etc.
• Ability to multi-task and communicate effectively yet in a friendly manner even if under pressure.
• Excellent time management and organization, highly adaptable, naturally positive.

We are delighted to receive your CV and will liaise with suitable candidates directly.

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