Concierge

Frasers Hospitality; London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading hospitality company is seeking a Concierge for their London location. This role involves delivering exceptional customer service and creating memorable experiences for guests. The successful candidate will be enthusiastic, flexible, and possess excellent problem-solving skills. Join a passionate team dedicated to fostering a culture of development and making guests feel valued.

Benefits

Heavily discounted Staff & Friends and Family Rates

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral bonuses

Uniforms provided

Wellness & National Campaign Days

Access to Wagestream

Employee Assistance Programme

Qualifications

• Proven experience in a similar role.
• Excellent attention to detail and time management skills.
• Passion for customer service.
• Ability to work as part of a team.

Responsibilities

• Deliver exceptional customer service as the first point of contact for guests.
• Ensure smooth operations at the Front Office Department.
• Handle guest queries and requests professionally.

Skills

Customer Service

Attention to Detail

Time Management

Problem Solving

Communication

Job description

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Concierge, Fraser Suites

Rate of Pay / Hours: £12.90 per Hour plus Generous Company Benefits, Training & Development / Casual Hours

Type of Contract: Fixed Term

Location: London

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Concierge, Fraser Suites

Rate of Pay / Hours: £12.90 per Hour plus Generous Company Benefits, Training & Development / Casual Hours

Type of Contract: Fixed Term

Location: London

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

Working as a Luggage Porter;

Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites! As Lugagge Porter, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service. You will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.

What We’re Looking For

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in the UK.
  
  

In Addition To Competitive Rates Of Pay We Offer

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
  
  

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
• We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
  
  

Interested?? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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