Concierge Coordinator

Redefined Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury hotel in London seeks a Concierge Coordinator to enhance guest experiences by providing information and administrative support to the Concierge Team. This role requires a proactive individual with a background in luxury customer service, helping guests with inquiries, reservations, and enhancing their stay with curated itineraries and contacts in the city. Join our award-winning team dedicated to exceptional service.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• 1-2 years experience in a similar role within a luxury environment.
• Good knowledge of customer service techniques and front desk processes.
• Resourceful in knowledge of city activities and events.

Responsibilities

• Support Concierge Team with administrative tasks and task management.
• Manage guest feedback and service recovery.
• Perform service functions including reservations and ticket procurement.

Skills

Customer Service

Time Management

Communication

Multi-tasking

Organization

Job description

The Peninsula London is delighted to announce that we are seeking a Concierge Coordinator, to join our Team. This role is responsible for supporting the Concierge Team with providing guests with information about the city, directions, attractions, restaurants, and Peninsula services. The role is also critical in assisting to prepare itineraries for guests to ensure the ultimate guest experience and exceed expectations. The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Supports the Concierge Team with all administrative tasks, including efficient emails and tasks management, appropriate tasks entered in the Concierge digital system (Alice).
• Possess knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information.
• Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Ensuring that the Concierge desk is fully operational at all times.
• Manage guest feedback and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General Requirements

• 1-2 year experience in a similar role within a luxury environment.
• Good knowledge of customer service techniques, room, F&B and front desk processes, and systems.
• Possess a resourceful knowledge of available city activities, theatre, restaurants, events, etc.
• Ability to multi-task and communicate effectively yet in a friendly manner even if under pressure.
• Excellent time management and organization, highly adaptable, naturally positive.

We are delighted to receive your CV and will liaise with suitable candidates directly.