Junior Client Operations Executive

Clyde & Co; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading global law firm as a Junior Client Operations Executive, where you'll play a vital role in supporting key accounts and enhancing operational efficiency. This position offers the opportunity to collaborate with diverse teams, ensuring accurate data management and compliance with client requirements. You'll assist in performance monitoring and contribute to continuous improvements, all while working in a dynamic environment that values diversity and inclusion. If you're detail-oriented and passionate about delivering quality service, this role is perfect for you.

Qualifications

• Experience in client data relevant to insurance litigation.
• Strong attention to detail and accuracy in reporting.
• Ability to work under pressure with tight deadlines.

Responsibilities

• Provide operational support for Key Accounts and Growth Accounts.
• Assist in contract management and compliance monitoring.
• Support performance management and audit processes.

Skills

Attention to detail

Insurance litigation knowledge

Data analysis

MS Office (Excel)

Organizational skills

Communication skills

Collaborative working

Tools

MS Office

Job description

Description

Job Description | Junior Client Operations Executive

Department: Global Client Operations

Location: Manchester

The Role

The purpose of this role is to provide operational support to all practice areas and regions for select Key Accounts and Growth Accounts. The Junior Client Operations Executive will provide support with the reporting and administrative functions required to support client accounts within the Key and Growth account programmes.

The post holder will work with all team members, liaising with Fee Earners and Partners where necessary, and other internal stakeholders. The post holder will work with the Senior QA & Client Operations Manager to ensure that we are not only competing at the same level as our competitors but leading the field and providing a quality service on client accounts.

Key Responsibilities

Management Information Support:

• Working with the team to ensure the accurate submission of internal and client data across clients
• Liaise with and support fee earners with queries from fee earners regarding data completion
• Assist with the analysis of data to identify errors and improvement opportunity across clients and departments
  
  
  

Contract Management:

• Provide support to deliver on client required process for payments, billing and SLA and KPI delivery.
• Assist in the monitoring of compliance with the client SLA, particularly regarding finance and billing.
• Assist with the delivery of SLA and KPI reporting
• Collaborate with finance to affect the smooth running of the e-billing process
• Ensure contractual information is stored and archived in line with best practice guidance
  
  
  

Performance Management:

• Assist with any investigations into performance, including client data and QA audit reports
• Assist with any presentations to the client in relation performance/governance meetings
• Attendance at internal client meetings with key stakeholders, both fee earning and business services, and deliver on all actions emanating from in a timely and efficient manner
• Supporting the Client Operations team to deliver on continuous improvements identified
• Assist in the development of any training materials to ensure they are up to date with new initiatives and processes
  
  
  

Audit Management:

• Assist with the review of client audit results from the QA Team to ensure that the operations and account teams are aware of performance improvements and results are shared
  
  
  

Stakeholder Management

• Efficient and effective communication with all stakeholders, supporting meetings, updating relevant stakeholders, and managing action plans
  
  
  

Required

Experience and Skills Required

• Experience of client data and its relevance to the insurance litigation process
• Demonstrates attention to detail with a high level of accuracy.
• Excellent knowledge of insurance litigation processes
• Experience within an insurance claims litigation environment
• Knowledge and understanding of working with audit, SLA and KPI analysis
• Excellent knowledge of MS Office, particularly Excel
• Proven experience of collaborative working and an ability to forge relationships with key individuals across all of the different practice areas.
• Strong organisational skills and the ability to handle multiple priorities within tight timescales.
• Able to work to very tight deadlines under pressure and to assimilate information quickly.
• Excellent verbal and written communication skills.
• Confident and proactive possessing the competence to deliver procedures and conduct reporting autonomously.
  
  
  

The Firm

Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially-minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide.

Our Values

Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We:

• Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
• Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
• Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
• Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth
  
  
  

Business Services Competencies

Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.

The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:

• Technical Excellence
• People and Team
• Client/Stakeholder Relationships
• Service Delivery and Commercial Awareness
• Personal Effectiveness

This is the job description as constituted at present; however, the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business.

Please click on the link to see the full job description.