Junior Business Admin & Customer Support Apprentice

SUEZ; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Job summary

SUEZ is looking for an Apprentice Business Administrator in Birmingham to support customers and help deliver sustainable services. This entry-level role suits recent graduates or career starters, with opportunities to learn, log calls, manage documents, and assist with reporting and compliance.

You will work with Salesforce, assist with group inbox management, and participate in regional administrative tasks to ensure accurate data and smooth service delivery.

Qualifications

• GCSE English Language and Maths at Grade C/4 or above (or equivalent) are preferred.
• Strong communication and active listening skills, with the ability to engage professionally with customers and colleagues.
• Good organisational skills and the ability to meet deadlines in a busy environment.
• Experience in problem-solving and supporting internal or external customers is advantageous, but not essential.
• Able to work well both independently and as part of a team, using your initiative to manage tasks effectively.

Responsibilities

• Act as the first point of contact for new and existing customers, handling incoming calls and emails from internal and external stakeholders.
• Provide helpful, timely solutions, aiming for first-time resolution and work collaboratively with colleagues to gather any information needed to support customers.
• Accurately log inbound and outbound calls in our call-handling system to support audit and compliance processes.
• Ensure customer contracts and services are correctly set up in our internal billing systems, supporting smooth and accurate service delivery.
• Support customer administration, including managing our group email inbox, processing documents, completing work orders through Salesforce, and preparing reports, waste transfer notes, and other compliance documents.
• Leading on regional administrative functions, providing high-quality, accurate data and reporting to key stakeholders.

Skills

Communication skills

Active listening

Organisational skills

Teamwork

Customer service

Education

GCSE English/Maths

Job description

SUEZ is looking for an Apprentice Business Administrator in Birmingham to support customers and help deliver sustainable services. This entry-level role suits recent graduates or career starters, with opportunities to learn, log calls, manage documents, and assist with reporting and compliance.

You will work with Salesforce, assist with group inbox management, and participate in regional administrative tasks to ensure accurate data and smooth service delivery.