Business Support Assistant Apprentice

Durham University; North East; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Durham University is seeking a Business Support Administrator apprentice to gain experience in administration within Human Resources & Organisation Development. You will learn to support essential services while working towards a recognised qualification.

Based at Boldon House near Durham with hybrid working, the role involves data entry, mail processing, event support, and handling enquiries. Training will cover Microsoft 365 tools, Teams and SharePoint, under guidance from experienced

Qualifications

• Apprenticeship eligibility criteria must be met, including right to work, residency, visa duration and qualification conditions.
• Learn to undertake a wide range of administrative duties supporting HR & Organisation Development.
• Build confidence using Microsoft 365, Teams and SharePoint with training and guidance.
• Support a collaborative team while upholding the University's values of excellence, integrity, collaboration and inclusivity.

Responsibilities

• Photocopying and processing mail.
• Maintaining accurate records and note taking.
• Supporting events and answering email enquiries.
• Data entry and ordering processes.

Job description

The Role and Department

The Business Support Administrator provides an excellent apprenticeship opportunity for someone seeking to develop a career in business administration.

It is a requirement for this role that the University is satisfied that you meet the apprentice eligibility criteria for the qualification you would be undertaking as part of the role. Including right to work, residency eligibility, visa duration, previous qualifications conditions and completion viability. This will be applicable for any apprenticeship funding eligibility. More information can be found on: .

You will learn how to undertake a wide range of administrative duties that support Human Resources & Organisation Development, contributing to the delivery of essential services and the achievement of strategic objectives across the wider University. This will include tasks such as photocopying, processing mail, maintaining accurate records, note taking, supporting events, answering email enquiries, data entry, and ordering processes. With training and guidance, you will also build confidence using office equipment and digital systems including Microsoft 365, Teams and SharePoint, ensuring information is recorded and managed effectively.

Working under the direction of more experienced colleagues, you will develop a strong understanding of procedures, policies, service standards, and health and safety requirements. You will take a proactive approach to learning, demonstrating enthusiasm, flexibility and a commitment to continuous improvement. As part of a collaborative team, you will contribute to delivering a responsive, high-quality service to staff, students and visitors, while upholding the University's values of excellence, integrity, collaboration, inclusivity and citizenship.

The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a vibrant office environment that supports collaborative working and is designed to embrace hybrid working. To find out more, visit the project webpage: .

Further information about the role and the responsibilities is at the bottom of this job description.