Apprentice Business Administrator

SUEZ; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Job summary

SUEZ is looking for an Apprentice Business Administrator in Birmingham to support customers and help deliver sustainable services. This entry-level role suits recent graduates or career starters, with opportunities to learn, log calls, manage documents, and assist with reporting and compliance.

You will work with Salesforce, assist with group inbox management, and participate in regional administrative tasks to ensure accurate data and smooth service delivery.

Qualifications

• GCSE English Language and Maths at Grade C/4 or above (or equivalent) are preferred.
• Strong communication and active listening skills, with the ability to engage professionally with customers and colleagues.
• Good organisational skills and the ability to meet deadlines in a busy environment.
• Experience in problem-solving and supporting internal or external customers is advantageous, but not essential.
• Able to work well both independently and as part of a team, using your initiative to manage tasks effectively.

Responsibilities

• Act as the first point of contact for new and existing customers, handling incoming calls and emails from internal and external stakeholders.
• Provide helpful, timely solutions, aiming for first-time resolution and work collaboratively with colleagues to gather any information needed to support customers.
• Accurately log inbound and outbound calls in our call-handling system to support audit and compliance processes.
• Ensure customer contracts and services are correctly set up in our internal billing systems, supporting smooth and accurate service delivery.
• Support customer administration, including managing our group email inbox, processing documents, completing work orders through Salesforce, and preparing reports, waste transfer notes, and other compliance documents.
• Leading on regional administrative functions, providing high-quality, accurate data and reporting to key stakeholders.

Skills

Communication skills

Active listening

Organisational skills

Teamwork

Customer service

Education

GCSE English/Maths

Job description

What will I be doing?

As an Apprentice Business Administrator based in Birmingham, you will play a key role in supporting our customers and helping us deliver high‑quality, sustainable services. This is an excellent entry‑level opportunity, suitable for people starting their careers, recent graduates, returners to the workforce, and anyone looking to develop in a customer‑focused role.

You will:

• Act as the first point of contact for new and existing customers, handling incoming calls and emails from internal and external stakeholders.
• Provide helpful, timely solutions, aiming for first‑time resolution and work collaboratively with colleagues to gather any information needed to support customers.
• Accurately log inbound and outbound calls in our call‑handling system to support audit and compliance processes.
• Ensure customer contracts and services are correctly set up in our internal billing systems, supporting smooth and accurate service delivery.
• Support customer administration, including managing our group email inbox, processing documents, completing work orders through Salesforce, and preparing reports, waste transfer notes, and other compliance documents.
• Leading on regional administrative functions, providing high‑quality, accurate data and reporting to key stakeholders.

You’ll also assist with general organisational tasks such as scanning, filing, and maintaining team documentation. Throughout your role, you’ll contribute to a positive customer experience while building valuable skills for long‑term career development.

What are the requirements?

We welcome applications from people of all backgrounds, career stages, and levels of experience. You don’t need to meet every requirement to apply if you’re passionate about great service and eager to learn, we’d love to hear from you.

• GCSE English Language and Maths at Grade C/4 or above (or equivalent) are preferred.
• Strong communication and active‑listening skills, with the ability to engage professionally with customers and colleagues.
• Good organisational skills and the ability to meet deadlines in a busy environment.
• Experience in problem‑solving and supporting internal or external customers is advantageous, but not essential.
• Able to work well both independently and as part of a team, using your initiative to manage tasks effectively.

We’re committed to inclusion

We believe diverse teams create better outcomes for our customers and our communities. We encourage applications from people of all ages, backgrounds, identities, abilities, and life experiences, including those who may be underrepresented in our sector.
If you need reasonable adjustments at any stage of the recruitment process or in the workplace, please let us know so we can support you.

Who we are

At SUEZ, your career is a journey full of possibilities. With diverse roles across multiple activities and locations, we empower you to shape your own path. Here, you’re encouraged to learn, grow, and take ownership of your development because when you thrive, we all succeed.

At SUEZ, respect is at the heart of everything we do for each other, for our customers, and for the communities we serve. We foster inclusive, caring environments where diversity, wellbeing, safety, and solidarity are more than values they’re everyday realities. These principles shape how we work together, every day. We’re committed to building a workplace where everyone feels valued and included. If you’re excited about this opportunity but don’t meet every single requirement, we encourage you to apply. Your unique experience, perspective, and potential could be exactly what we’re looking for. We offer a comprehensive benefits package designed to support your wellbeing and growth including competitive pay, pension plans, health and wellbeing programs, learning opportunities, and career development. Everything you need to thrive, both professionally and personally. Join us in transforming today’s environmental challenges into tomorrow’s innovative water and waste solutions.

At SUEZ, your work truly matters driving action and shaping a more resilient, sustainable future.

Meet your Recruiter - Charese Cousins

Over seven years ago, I began my journey at SUEZ as an apprentice eager to learn, grow, and make a meaningful impact. That experience not only shaped my career but also gave me a deep understanding of the value apprenticeships bring to both individuals and organisations. Today, I’m proud to lead apprenticeship recruitment at SUEZ, driving initiatives that attract and support new talent across both internal and external programmes. My role allows me to champion the same opportunities that launched my own career, helping others unlock their potential and build sustainable futures. With a passion for professional development and a strong belief in the power of hands‑on learning, I’m committed to delivering apprenticeships as a key part of our workforce strategy ensuring we continue to grow, innovate, and lead within our industry. I’m committed to supporting candidates throughout every stage of the hiring.