Junior Automation Specialist — AI-Driven Workflows

United States Digital Space LLC; Birmingham; Hybrid; GBP 42,000 - 68,000; Full time

Benefits offered by this job

Equity ownership

25 days annual leave

Private medical & dental (Bupa)

Company pension (Aviva)

Life Insurance

Income protection

Cycle2Work & Octopus

Work from Anywhere days

Relocation support

Job summary

the company is seeking a Junior Automation Specialist to automate operational workflows. You will design, build, and ship systems that cut manual effort using Make.com, Airtable, Zendesk, Claude, and APIs, delivering end-to-end solutions with robust testing and guardrails.

You will own projects from sketch to production, ensure reliability, and collaborate with Ops and Customer Care. The role emphasizes fast delivery, iterative improvement, and working across technical and operational teams

Qualifications

• Shipped production automations on Make.com, Zapier, Claude, or similar, not just demos.
• Worked with Airtable or comparable systems as a real ops backbone, not a side spreadsheet.
• Built LLM-powered workflows with prompt craft, evaluation, and guardrails — and knows when the model shouldn't act alone.
• Strong at debugging production systems under time pressure.
• Can turn a fuzzy business request into something scalable and supportable.
• Comfortable working with both technical and operational partners.
• Prefers speed and ambiguity over perfect specs.

Responsibilities

• Design, build, test, and deploy solutions across Make.com, Airtable, Zendesk, Claude, APIs, and AI tooling.
• Wire up multi-system integrations that remove real manual effort, not just move it around.
• Own projects from the first sketch through production and ongoing improvement.
• Stand up proper testing and validation environments so "it worked in my scenario" isn't the bar.
• Turn business problems into technical designs, and flag new automation opportunities as you go.
• Stay close after launch: watch adoption, fix what breaks, iterate on what underperforms.
• Write automations that are maintainable, documented, and safe for someone else to pick up.
• Monitor production systems, debug fast, and keep operational impact low when things go wrong.

Skills

Automation

Make.com

Zapier

Claude

LLM workflows

Prompt craft

Debugging production

Tools

Make.com

Zapier

Claude

Airtable

APIs

Job description

the company is seeking a Junior Automation Specialist to automate operational workflows. You will design, build, and ship systems that cut manual effort using Make.com, Airtable, Zendesk, Claude, and APIs, delivering end-to-end solutions with robust testing and guardrails.

You will own projects from sketch to production, ensure reliability, and collaborate with Ops and Customer Care. The role emphasizes fast delivery, iterative improvement, and working across technical and operational teams